Senior Lead Account Executive - Global Partner Operations (Remote-Eligible)

Senior Lead Account Executive - Global Partner Operations (Remote-Eligible)

The Senior Lead Account Executive provides operational business support for business partners. Key responsibilities include project managing partner onboarding, conducting training on tools and systems, and leading operational projects to implement new products, releases, and solutions. This role is responsible for resolving escalated customer issues and managing operational relationships with large, complex partners. The Senior Lead Account Executive also provides guidance by coaching and training junior team members.

Responsibilities

• Manages unique and complex partners that have strategic importance to the network
• Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products
• Leads strategic department projects, supporting other company projects and initiatives
• Supports leadership team to analyze data and drive improvements that are quantified with metrics
• Manages the full life-cycle of complex, cross-functional process improvement initiatives with significant impact across multiple departments and partners with customers, internal and external stakeholders, and technical teams to select and prioritize high-value initiatives
• Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes and ensures requirements are thoroughly documented, enhancing cross-team collaboration, and evaluating long-term impacts on system capabilities to reduce overall exposure
• Acts as coach to peers and mentor to junior members and coordinates and facilitates Account Executive training for new and existing account executives
• Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for a holistic approach to solve across multiple clients

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 6 years of account management or operations experience within the payments industry

Preferred Qualifications:

• Bachelor’s Degree in Business, Finance, Information Technology or Engineering
• 7+ years of account management or operations experience within the payments industry
• Experience influencing key stakeholders, executive level clients or internal business partners
• Fluent in Spanish and English

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for Senior Lead Account ExecutiveRiverwoods, IL: $138,100 - $157,700 for Senior Lead Account Executive

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).