Patient Access Specialist I-Southampton Per Diem

Patient Access Specialist

The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards.

Required skills:

• Excellent verbal and written communication skills.
• Strong customer service.
• Able to multi-task in a high paced environment.
• Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry.)
• Effective communicator with all levels of staff, patients and customers.
• Ability to respond positively to fluctuations in patient flow.
• Able to triage calls and respond professionally to fluctuations in call volume.

Preferred skills:

• Working knowledge of medical terminology.
• Self-directed, motivated, and resourceful.
• Demonstrates initiative.
• Working knowledge of MS Office Suite application: Word, Excel, Outlook.
• Bilingual a plus.

Physical Working Conditions:

Sitting for prolonged periods of time at a patient facing workstation

Position unit accountabilities and competencies:

• Perform registration and pre-registration functions across multiple service lines using the EPIC system.
• Complete core patient access tasks in a designated functional area while meeting productivity and quality standards.
• Interview patients and/or their representatives to gather and accurately enter demographic information.
• Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards.
• Collect, scan and process required documentation, including legal ID's, insurance cards, consent forms, third party liability documents and advance care plans.
• Collect co-payments and other patients' financial obligations at the time of service.
• Receiving and triaging heavy incoming call volume and responding professionally.
• Perform registration and pre-registration functions across multiple service lines using the EPIC system.
• Performs other Patient Access functions as appropriate.

Job Qualifications:

Education:

• High School Diploma or equivalent G.E.D. required.
• Associate's degree preferred.

Experience required:

• 0-1 years' experience in admitting, ambulatory care, or outpatient registration setting.

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.