Business Services Associate

Job Description

Job Description

The Fountain Group is hiring for a Business Services Associate in Ewing, NJ for a prominent client.

Position: Business Services Associate
Location: Ewing, NJ 08628
Pay Rate: $18 - $23/hour (depending on experience)
Contract Length: 5 months (potential to extend and convert based on performance and business needs)

Job Summary:

The Business Services Associate will support Governance, Risk & Compliance (GRC) operations by providing customer-focused administrative and service support. This role will work closely with internal teams, external customers, vendors, and jurisdictional agencies to complete document searches, filings, retrievals, and order fulfillment activities while ensuring accuracy, efficiency, and strong client satisfaction.

Responsibilities:

• Build and maintain strong relationships with internal and external customers, vendors, and jurisdictional agencies
• Perform document searches, retrievals, preparation, execution, filings, and recordings across various jurisdictions
• Support customer orders, resolve issues, and provide timely solutions
• Explain company services, procedures, processes, delivery options, and jurisdictional requirements to customers and internal teams
• Review customer needs and make informed decisions to meet expectations and service requirements
• Identify opportunities to improve customer satisfaction, retention, efficiency, and operational processes
• Recommend process improvements to enhance team performance and overall service delivery
• Assist with training customers, team members, and vendors on products, requirements, and company databases
• Manage multiple priorities in a fast-paced, customer-focused environment

Qualifications:

• Associate degree from an accredited college/university OR 1+ year of customer service experience in a fast-paced, multi-functional environment
• Strong customer service and communication skills
• Experience with Microsoft Office Suite, including Word, Excel, and Outlook
• Strong data entry skills with attention to detail and accuracy
• Ability to multitask, prioritize workload, and manage competing deadlines
• Excellent analytical, organizational, and problem-solving skills
• Ability to work independently while collaborating with internal teams and external partners
• Ability to work overtime as needed

Preferred Experience:

• UCC filings
• Mortgage or secured transactions
• Lending operations
• Commercial title/abstracting
• Commercial banking experience
• Legal administrative support
• Government compliance processes
• Document management or scanning experience

Key Skills:
Customer Service | Document Retrieval | Data Entry | Microsoft Office | Excel | Legal Administrative Support | Government Compliance | Back Office Operations | Document Management | Order Fulfillment | Problem Solving | Vendor Coordination

If interested, please apply today!