Service Manager of Field Technicians - Fremont, CA

Job Description

Job Description

• Pay Range:  $87,500 to $105,000/ year
• Additional Compensation: Yearly Bonus Opportunity
• Schedule: Monday - Friday

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: 

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 

 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary:

At Canteen, we combine innovation and service excellence to power workplace dining and refreshment solutions.  As Service Manager of Field Technicians, you will lead the branch’s service team, overseeing technicians and installers to ensure equipment is installed, maintained, and operating at peak performance. This role is critical to delivering reliable service, maximizing equipment uptime, and supporting overall client satisfaction and business success.

Key Responsibilities:

• Lead, coach, and develop a team of technicians and installers, fostering a culture of accountability, safety, and continuous improvement
• Oversee all service operations, including repairs, installations, removals, refurbishments, and preventive maintenance programs
• Monitor productivity, response times, first-call resolution, and equipment uptime to ensure service excellence
• Ensure accurate and timely completion of work orders in accordance with company standards
• Partner with clients and internal teams to resolve service issues and strengthen customer relationships
• Manage department inventory, including parts, tools, service vehicles, and equipment assets
• Control costs through effective inventory practices and resource management
• Analyze operational and financial metrics to improve productivity and department performance
• Ensure compliance with all safety, regulatory, and company policies, including OSHA, DOT, and food equipment standards
• Conduct safety meetings, audits, and incident reviews, driving corrective action as needed
• Collaborate cross-functionally with Operations, Sales, Warehouse, and Customer Service to support growth and retention

Preferred Qualifications:

• Bachelor’s degree or equivalent experience
• 3–5 years of leadership experience managing technicians, field service, or maintenance teams
• Strong mechanical aptitude with experience in vending, micro market, coffee, refrigeration, or related equipment
• Union experience preferred 
• Experience managing work orders, schedules, inventory, and service performance metrics
• Valid driver’s license with acceptable driving record
• Strong troubleshooting, problem-solving, and decision-making skills
• Excellent communication and customer service skills
• Proficiency in Microsoft Office, including Excel
• Ability to travel locally and work in field or warehouse environments as needed
• EPA Type I Refrigeration Certification preferred

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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About Compass Group: Achieving leadership in the foodservice industry

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1541062

Canteen