Sr IT Desktop Support Specialist

Archer is an aerospace and defense company headquartered in San Jose, California, building the aircraft and technology that will define the next era of flight. The company works across air taxis, UAS, AI and powertrain development — building real-world systems that combine software intelligence with physical hardware. That includes Midnight, Archer's all-electric air taxi; Halo, an autonomous vertical takeoff and landing aircraft built for both commercial and defense use; and ZEE, Archer's AI foundation model built specifically for aviation. We’re seeking exceptional engineers, operators and builders to join us on our mission to build the future of aerospace and defense.Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.What You’ll Do:Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printersMaintains file and other data integrity for traditional and cloud-based systemsPlays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the fieldPlay critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administrationParticipate in deploying and maintaining computer & device management/software push solutionsProvide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientationMake recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definitionPerform procedures to support Compliance requirements (SOX, ISO, and other)Create documentation of internal procedures and Client-facing Help GuidesParticipate in process definition to support changes in maturity as Archer growsProvide support for office-based and remote personnelWhat You Need:5+ years of related IT work experienceComputer support related certifications or technical degreeExperience with support, set-up, and administration of typical end-user hardware, software, and servicesExperience with desktop imaging or device management solutionsStrong interpersonal skills and ability to work in a fast-paced environmentStrong attention to detailAbility to move and lift IT equipment as necessary, including PCs, servers, and rack equipmentPlease note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company's business strategy. For this position we are targeting a base pay between $94,000 – $120,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer's People Team at Reasonable accommodations will be determined on a case-by-case basis.Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at Reasonable accommodations will be determined on a case-by-case basis.Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.Certain positions may be eligible for visa sponsorship.Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to All employment processes are managed by the Archer People Team.