Departmental Analyst (Trainee) 9-12

Salary: $24.92 - $43.73 Hourly
Location : Dimondale, MI
Job Type: Permanent Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2701-26-20-54
Department: Treasury
Opening Date: 05/28/2026
Closing Date: 6/11/2026 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)


Job Description
Are you energized by innovation, inspired by collaboration, and excited to grow in a fast-changing technology environment? The Individual Income Tax Customer Contact section is seeking a motivated and forward-thinking analyst to join our dynamic team.

This role is ideal for someone who enjoys solving problems, learning new systems and contributing to a culture built on continuous improvements, creativity and teamwork. As part of our support team, you will help oversee and enhance the section's systems, reporting and customer experience initiatives while working alongside professionals across multiply Treasury divisions.

The IIT CC Analyst performs a diverse range of responsibilities, including improving operational systems and reporting processes, researching solutions and identifying opportunities for innovation. This position collaborates with staff and technology teams across Treasury divisions, assists with system upgrades, enhancements and testing efforts, analyzes metrics and presents insights that improve customer experience and contributes ideas that support and evolve a growth-focused workplace culture.

This position offers the opportunity to work in an environment that values adaptability, professional development, and creative thinking. Team members are encouraged to bring fresh ideas, embrace new technologies, and help shape the future of customer support services.

Knowledge of Income Tax processes, Treasury systems and applications is preferred.

If you are innovative, personable, self-motivated, and thrive in both independent and collaborative environments, we encourage you to apply and grow with us.
- Learn more about why Treasury is a Great Place to Work!
Required Education and Experience

Education for Departmental Analyst 9-12
Possession of a bachelor's degree in any major.

Experience for Departmental Analyst 9-12

Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree

Departmental Analyst 9
No specific type or amount is required.

Departmental Analyst 10
One year of professional experience.

Departmental Analyst P11
Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Departmental Analyst 12
Three years of professional experience, including one year of experience equivalent to the experienced (P11) level in state service.

Education and Experience for Departmental Analyst (Departmental Trainee) 9 (FOR CLASSIFIED STATE EMPLOYEES ONLY)
Educational level typically acquired through completion of high school.

Experience
Four years of experience as an advanced 9-level worker in an ECP Group One classification.

OR

Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.

OR

Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.

OR

Two years of experience as a first-line supervisor in an ECP Group Three classification.

OR

One year of experience as a second-line supervisor in an ECP Group Three classification.

*Paraprofessional classifications are those requiring an associate's degree or two years of college.


Educational Substitution
College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

Alternate Education and Experience


Departmental Analyst 9 - 12
Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.


Military experience: For those applicants with military service, please provide your DD214 or other official military documentation that may help identify transferable skills and experience that may qualify in lieu of the required education.

Additional Requirements and Information
Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application (Failure to do so may result in your application being screened out.)


Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding .

Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by . Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.

Hybrid Remote Work This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.

E-Verify. The Michigan Department of Treasury participates in and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at:
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.


Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at


Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at


Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.


Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.


Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.


Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.


Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.


Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.


Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.


Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.


Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.


Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.


Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.


Updated: 2/28/24
01


DEPTTRE - Do you possess one of the following?A bachelor's degree or higher in any major. If so, please attach a copy of your official college transcripts;ORthe educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services. If so, please attach a copy of your DD214;ORthe education and experience for the Departmental Analyst Trainee or an educational substitution, as listed on the job specification. If so, please attach a copy of your official college transcripts.

• Yes
• No

02


DEPTALT - Please select your level of experience:

• None to one year of professional experience.
• One to two years of professional experience.
• Two to three years of professional experience.
• At least three years of professional experience.

03


How many years of experience do you have working with Income Tax and/or in a contact center environment? A contact center is defined as a central point for customer contacts with a multi-line phone system that takes over 100 calls per day and has multiple agents.

• None
• Less than one year
• One to three years
• Three to five years
• Five or more years

04


Describe your experience working with Income Tax and/or in a contact center environment. If you have no experience, enter N/A.
05


How many years of experience do you have documenting policy, procedure, and/or training materials?

• None
• Less than one year
• One to three years
• Three to five years
• Five or more years

06


Describe your experience documenting policy, procedure, and/or training materials. If you have no experience, enter N/A.
07


Briefly describe your experience using metrics to measure productivity. If you have no experience, enter N/A.
08


Do you have experience with the following? (Check all that apply.)

• Conducting research and documenting outcomes
• Identifying trends
• Troubleshooting issues
• Presenting findings to leadership/decision makers
• None of the above

09


Describe your experience pertaining to the boxes selected in the previous question including years of experience for each. If you have no experience, enter N/A.
10


Do you have experience with the following? (Check all that apply.)

• Coordinating resources and engaging cross-functional teams to accomplish goals - Identifying technical system issues and potential solutions
• Testing solutions to system issues
• Overseeing the deployment of new or improved system functionality
• None of the above

11


Describe your experience pertaining to the boxes selected in the previous question including years of experience for each. If you have no experience, enter N/A.
12


Professional references are required to be considered for this position. Acceptable references include current and recent supervisors and/or individuals in positions responsible for overseeing work. Have you provided at least 3 acceptable professional references either in the application or an attachment?

• Yes
• No

13


Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)

• Yes
• No

14


If you qualify for this position by possessing a bachelor's degree or military experience, did you remember to attach a copy of your official college/university transcript(s) or DD214 to your application? (Failure to do so may result in your application being screened out.)

• Yes
• No
• N/A

15


If you answered no to the previous question, please explain why.
16


Do you understand this job requires working onsite on Tuesdays and Wednesdays?

• Yes
• No

17


Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?

• Yes
• No

Required Question