Helpdesk Analyst II: Escalations & Root-Cause Expert
Monat Global Corp
Monat Global Corp in Doral, FL is seeking an Analyst, Helpdesk II to provide resolutions of reported issues via phone, email, and chat, and handle day-to-day requests. You will escalate, audit tickets, perform root-cause analysis, manage AD and M365, and collaborate with Tier 2/3, infrastructure, and security teams, while updating knowledge bases and SOPs. On-call support and occasional projects may be required. #J-18808-Ljbffr Monat Global Corp
Vacancy posted 2 days ago
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