Housekeeping Coordinator

Housekeeping Coordinator JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180 Overview Position Type Full Time Description Scope of Position The Housekeeping Office Coordinator will coordinate all clerical and daily operational functions of the housekeeping department, maintaining a close relationship with all other departments to adhere to company policies and procedures. He/she will maintain all department records; handle all phone calls and guest request, and disseminate all information as needed while ensuring the safety and confidentiality of all guests. Position Requirements Professional demeanor appropriate for a luxury. Minimum 1 year of Office Coordinator experience in a hotel or equivalent. Able to communicate clearly with guests, team members, and housekeeping staff. Able to handle a multitude of tasks in an intense, ever-changing environment. Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests. Excellent typing skills required. Responsibilities Approach all encounters with guests and employees in a professional, service-oriented manner. Answer multi-line switchboard in a courteous and efficient manner, as per Hotel standards. Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up. Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift. Release ready rooms to reception to ensure that no guests are waiting for rooms. Ensure V.I.P. or special requirements are provided and are ready for guests on arrival. Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is updated at all times. Communicate any discrepancies, guest requests, arrivals, departures, due-out's and rush rooms to Front Office. Perform any other reasonable duties as required by management. Education High school diploma or GED Skills and Abilities Ability to communicate in the English language. Second language is a plus. Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). Excellent typing skills required. Physical Requirements Able to work in a fast paced environment. Must be physically fit in order to lift, pull and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout shift.