Campaign Services Specialist

Role Description

Airship's Strategic Services team is home to expert digital marketers and trusted advisors to some of the largest brands around the globe. As a Campaign Specialist, you'll provide hands-on guidance, execution and analysis of customer engagement campaigns across Airship's channel portfolio, including email, SMS, push notifications, mobile wallet and web.

You're someone who is passionate about mobile technology and meeting consumer needs. You enjoy working with data, digging into campaign concepts and best practices, and sharing what you've learned with customers. You're curious, ask great questions, and thrive in a collaborative, fast-paced environment.

• Execute campaign messages and customer journeys from start to finish, ensuring quality and on-time delivery.
• Manage the end-to-end campaign process, including briefing, segmentation, A/B testing and customer approval.
• Build and use campaign and channel performance reports within Airship's platform to deliver actionable insights and recommendations to customers.
• Apply subject matter expertise and best practices for digital marketing campaigns and Airship platform functionality.
• Partner with Strategic Consultants and Customer Experience teams to increase customer platform adoption and improve time to value.
• Provide training and re-training to customers as needed.
• Document user feedback and share it with Product and other internal teams.
• Stay current on Airship feature, channel and functionality releases to inform campaign strategy and customer recommendations.

Qualifications

• Experience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company.
• Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical customers and internal stakeholders.
• Collaborative mindset, with the ability to work both within a team and independently.
• Strong project and time management skills, with the ability to balance multiple customers and projects at the same time.
• An AI-forward mindset, with the ability to leverage modern AI tools to enhance operational efficiency and confidently articulate data-driven platform features to customers.

Requirements

• Ability to read and write HTML to customise messages beyond standard platform functionality.
• Familiarity with CSS and JavaScript.
• Comfort with mobile platforms including iOS, Android, SMS, Mobile Wallet, Email and Web.
• Experience with one or more marketing technology solutions (e.g., Salesforce, Oracle Responsys, Adobe).
• Experience with one or more business intelligence tools (e.g., Looker, Tableau or similar).

Benefits

• Medical insurance options for you and your dependents.
• Flexible time off, paid holidays, paid parental leave, and paid volunteer time off.
• Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs.
• A digital-first work environment and a monthly stipend to support remote work.
• Mentorship and growth opportunities to build skills and accelerate professional development.
• And more!