Senior Product Manager - Healthcare

Role Description

As the Product Manager, you will own the full lifecycle of a high-visibility product — from identifying the opportunity to shaping the roadmap, guiding development, and driving it to market. You'll serve as the connective tissue between our customers, partners, and internal teams, ensuring that what we build delivers maximum value and moves RF-SMART's growth forward. This role spans product management, project leadership, and customer engagement, giving you broad influence across the organization.

This position is focused on the healthcare supply chain market — including hospital operations, procedural area supply chain practices, and point of use applications. If you thrive at the intersection of strategy and execution — and want your work to directly impact how healthcare organizations manage inventory and serve patients — this role was built for you.

What You'll Do

• Champion the voice of the market by engaging healthcare customers, partners, and stakeholders to surface the supply chain problems and opportunities that matter most in hospital and clinical environments.
• Serve as the domain expert for hospital and clinical supply chain workflows, translating complex perioperative, procedural, and clinical processes into scalable software solutions.
• Partner with hospital systems, surgical centers, and partner stakeholder teams to deeply understand how supply chain intersects with patient care delivery and documentation.
• Transform research into product strategy by translating market, competitive, and customer insights — including healthcare trends and regulatory developments — into prioritized opportunities and capabilities.
• Shape the roadmap in partnership with Product Leadership and Product Strategy, building plans that are ambitious, realistic, and aligned to the unique demands of the healthcare market.
• Own the alpha and beta process end-to-end — from identifying the right early adopters through implementation, feedback integration, and iteration.
• Drive Early Adopter success by coordinating cross-functional resources, prioritizing learnings, and keeping stakeholders informed and enabled.
• Lead Go-To-Market readiness by ensuring all stakeholder teams understand the product's capabilities and are prepared to take the initiative to General Availability.
• Support sales, marketing, and services teams with guidance, training, and feedback loops that keep the initiative moving forward.

Qualifications

• Product management experience in a SaaS or software environment, with hands-on knowledge of product methodologies (Pragmatic or similar).
• Proven ability to lead without authority — you know how to align cross-functional teams and influence stakeholder leaders without a direct reporting line.
• Exceptional communicator — able to distill complex systems into clear, concise concepts for audiences ranging from engineers to clinical and operational leadership.
• Experience working with or alongside EHR and ERP systems commonly used in healthcare (Epic, Oracle Health, Oracle Cloud, Lawson/Infor, Workday, or similar) and understanding how supply chain software integrates with them.
• Familiarity with the healthcare market landscape, including industry trends, regulatory environment, and the operational challenges facing hospital and health system supply chain teams.
• Demonstrated expertise in healthcare supply chain operations — including hospital supply chain management, point of use applications, and perioperative area supply chain practices — you understand the domain, not just the software.
• Familiarity with surgical supply replenishment models (Kanban, par-level, case cart, and hybrid approaches) and the workflows that drive them in perioperative settings.
• Working knowledge of clinical documentation requirements related to implantable devices, including UDI compliance, procedure documentation, and regulatory reporting obligations.

Requirements

• Direct experience working in or with hospital or clinical environments, with firsthand understanding of how supply chain operations support patient care and applicable regulations (e.g. Joint Commission, FDA, or similar).
• 8+ years of combined ERP/supply chain operations and software experience.
• 5+ years of experience in hospital or health system supply chain operations, with direct exposure to surgical services, perioperative environments, or OR supply management.
• Ability to map and analyze end-to-end OR supply chain processes — from preference card management and case scheduling to post-case reconciliation and charge capture.
• Hands-on experience with:
• Bill-only implant processes, including vendor coordination, PO creation workflows, charge capture, and invoice reconciliation.
• Vendor-managed inventory and consignment models common in surgical service lines.
• Loaner kit management for procedural areas.
• Tissue tracking requirements under Joint Commission standards, including lot/serial traceability, chain-of-custody, and clinical documentation.
• Experience navigating the intersection of supply chain and clinical staff workflows — including clinical leadership, nurses, scrub techs, and materials management teams.
• Experience with product and project tools such as Aha!, JIRA, Pendo, or Confluence.
• Healthcare certification or clinical background.

Benefits

• Expected travel: ~25%.
• Reports into Product Strategy & Management leadership.
• This is a highly cross-functional, high-visibility role — you'll have a seat at the table with executives, customers, and product leadership regularly.

Company Description

RF-SMART has been delivering supply chain and warehouse management solutions since 1982 — and we have a 94% employee retention rate to show for it. We're a team that genuinely has each other's backs, moves fast, and stays deeply connected to the customers we serve. When you join RF-SMART, you're not just building software — you're changing how businesses operate around the world.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

RF-SMART is an Equal Employment Opportunity (EEO) employer.