Patient Access Coordinator

Medical Office Assistant

Roles & Responsibilities:

Answer all incoming calls with a smile

Perform all registration of demographic information for new patients and updates to established patients

Schedule, reschedule and cancel appointments as necessary

Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly

Insurance verification and authorization

Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals

Responsible for optimizing provider's schedule

Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information

Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system

Prepare documentation for upcoming appointments

Request outside records and images for patients upcoming appointments

Maintain patient confidentiality and follow HIPAA guidelines

Maintain and work task list daily

Increase Portal participation

Cross trained to provide back up in other administrative areas, including the front desk if needed

Perform other front office duties as assigned

Schedule and offer support to Telehealth patients

Scan in medical records for new patients that have upcoming appointments

Send new patient paperwork using the Health Asyst software and offer technical support to the patients

Requirements:

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of phone communication.
• Must be able to lift up to 15 pounds at a time.
• Must be able to manage multiple tasks.
• Must be detail oriented.