Personal Hospitality Expert

Job Description Job Title: Personal HospitalityExpert Department: Reservation SalesDepartment SUMMARY The Reservation SalesAgent's primary responsibility is to capture as many reservations as possible byutilizing selling techniques effectively. The ideal candidate would becourteous, self-motivated and detail-oriented. Responsibilities Reservation Sales Agent Tasks:

• Assistguests by selling future reservations
• Promptly follow up with guest inquiryleads for second chance bookings
• Answer telephone calls and emails in aclear and professional manner
• Maintain potential and current guest profileinformation
• Assist customers with questions regarding their existingreservations
• Provide concierge services with general knowledge of the cityincluding restaurants and entertainment
• Strong ability to multi-task and payattention to detail
• Deliver the highest standard of service to allcustomers
• Effectively manage daily correspondences and operational tasks toexceed customer expectations and expand customer base
• Display effectivecomputer literacy and be familiar with MS Office software (Outlook, Word,Excel). NAVIS Applications & Software knowledge a plus.
• Possess apositive and upbeat attitude at all times
• Professional customer servicenature with a desire to exceed
• Exceptional verbal and written communicationskills
• Desire to be part of high growth, fast paced business

QUALIFICATIONS The following list is representativeof the knowledge, skill and or/ability required for the Reservation Sales Agentto perform each essential duty satisfactorily. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions. Education / Experience A minimum of two years relatedexperience and/or training in reservation or hospitality industry. Candidateswith a strong sales background in non-hospitality related field will beconsidered. NAVIS Certification a plus. Communication Skills Must demonstrate exceptional verbaland written communication skills, and possess excellent telephone etiquette.Ability to answer client's questions and successfully resolve issues and/ornegotiate matters related to client's account. Ability to read, analyze, andinterpret general business contracts and write reports, business correspondence,and procedure manuals. Ability to effectively present information and respond toquestions from managers and/or staff. Must maintain clear and concisedocumentation and positive approach to conflict resolution. Computer and Mathematical Skills NAVIS Narrowcast andDashboard knowledge is preferred. Ability to calculate figures and amounts suchas discounts, interest, commissions, proportions, and percentages. Ability toapply concepts of basic algebra and geometry. Must possess thorough knowledge ofMS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to typequickly and correctly using an Online Chat Feature is important. Reasoning Ability Ability to solve practical problems anddeal with a variety of concrete variables in situations where only limitedstandardization exists. Ability to interpret a variety of instructions furnishedin written, oral, diagram, or schedule form. Physical Demands While performing the duties of this job,the employee is frequently required to stand, walk, sit; use hands to finger,handle, or feel; reach with hands and arms; and talk or hear.The employeemust occasionally lift and/or move up to 25 pounds.Specific vision abilitiesrequired by this job include close vision, color vision, peripheral vision,depth perception, and ability to adjust focus. Work Environment Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.Thenoise level in the work environment is usually moderate. The Greenbrier Hotel