Senior Manager, Marketing & Revenue Operations

About ChartHop - Our Team: Remote-first team of builders, connected to a vision to make people teams and companies more successful through connected data, transparency, and AI. - Our Values: fast, inclusive, transparent, optimistic, all-in - Our Product: ChartHop is the AI-first people platform. Our roots are in Analytics and Planning — helping people teams model org structures, manage compensation, and plan for growth. We've expanded into a full people operations suite covering HRIS, performance management, engagement, and real-time org analytics. Our newest frontier is ChartHop AI — an agentic AI layer that lets HR teams ask questions, surface insights, and take actions across their people data in natural language. We're at an inflection point: AI is reshaping what HR software can do, and we intend to lead that category. - Our Clients: Span nearly every industry from 10 employees to 30k. Some notable ones include 1Password, Sweetgreen, and Headspace. How We Work AI-First Marketing At ChartHop, we believe AI is transforming how modern marketing teams operate. We don't see AI as a separate initiative—we see it as a fundamental capability that enhances how we research, create, execute, analyze, and make decisions. Every member of the marketing team is expected to actively leverage AI to improve the quality, speed, and impact of their work. We encourage continuous experimentation with emerging AI technologies, thoughtful sharing of best practices, and a mindset of ongoing learning and innovation. We believe the best marketers combine creativity, strategic thinking, customer empathy, and sound judgment with AI-powered tools and workflows to achieve outcomes that would not otherwise be possible. About the role We’re looking for a strategic, hands-on operator to own how ChartHop’s go-to-market engine runs. As we consolidate onto HubSpot as our combined sales and marketing CRM, this person will build the systems, data foundation, and reporting that let marketing and sales operate from a single source of truth, and turn that data into insight leaders can act on.

This is a rare blend of marketing operations depth and revenue operations acumen. You’ll be equally comfortable architecting a lead lifecycle, cleaning up messy data, and building the funnel analytics that tell a sales leader exactly where the pipeline is converting and why. You’ll do the tactical work when it’s needed, but you’ll bring a strategic, analytical lens to everything you touch. Above all, you’re proactive: when you see something broken, you roll up your sleeves and fix it. What you’ll own Marketing Operations - Own the marketing technology stack (HubSpot and its integrations), ensuring tools are configured, connected, and delivering value. - Lead data quality, enrichment, segmentation, and governance so the team can trust and act on its data. - Architect the lead lifecycle, routing, and SLAs. - Run campaign operations and QA, and build workflow automation and nurture execution. - Own attribution and full-funnel reporting as the marketing single source of truth. - Develop dashboards and executive-level reporting. - Serve as the GTM engineering and AI-automation champion across marketing, identifying where automation and AI can drive efficiency. Revenue Operations - Build sales reporting and dashboards in HubSpot, expanding the single source of truth across the full go-to-market funnel. - Deliver full-funnel conversion analytics, from SAL to SQL through each pipeline stage (stage 1, 2, 3 and beyond). - Provide visibility at both the aggregate and individual rep level, so leadership can distinguish lead-quality issues from qualification and execution gaps. - Surface trends by persona and industry to inform outbound strategy (where to double down) and identify coaching opportunities for individual reps.