Ecommerce Manager

Overview We are seeking a Manager to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role focuses on helping communications, media, and technology organizations adapt to AI-powered agents, conversational interfaces, and intelligent systems that influence how products are discovered, evaluated, and transacted. Job Responsibilities Help define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making. Translate emerging agentic commerce trends into practical use cases and implementation roadmaps. Support development of frameworks that enable banking clients to participate in AI-mediated customer journeys. Lead initiatives that improve how products are surfaced and engaged across digital and AI-enabled environments. Identify opportunities to improve product discoverability across search, conversational interfaces, and digital ecosystems. Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation. Support optimization of product pages, journeys, and digital experiences to improve visibility and conversion. Architect schema and structured frameworks aligned to AI retrieval and reasoning models. Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed. Design entity-layer clarity that reduces ambiguity for LLM interpretation. Define standards for Agent Communication Protocols (ACP) and API readiness. Partner with engineering to expose endpoints that support AI agent interaction. Ensure feeds support real-time decisioning (inventory, pricing, shipping logic). Build scalable frameworks for AI-assisted transactions. Optimize structured data for RAG (Retrieval-Augmented Generation) environments. Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer. Reduce friction between presentation layer and structured layer. Implement structured data QA and monitoring frameworks. Identify gaps impacting citation eligibility or recommendation logic. Establish governance standards for structured updates across markets. Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements. Partner with legal and security teams to assess risk exposure in agentic integrations. Support structuring of product and customer data for analytics, personalization, and AI use cases. Identify opportunities where data can enhance decision-making, recommendations, and customer experiences. Collaborate with data teams to improve data accessibility across digital channels. Lead workstreams within broader transformation programs and manage day-to-day client interactions. Serve as a key point of contact for client teams on assigned workstreams. Lead workshops and working sessions to gather requirements and align on solutions. Manage consultants and analysts supporting project delivery. Ensure high-quality delivery across all assigned initiatives. Basic Qualifications 7+ years of experience in consulting or digital strategy within the communications, media, or technology industry, including digital transformation, customer experience, or platform initiatives. Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends. Understanding of digital marketing, content strategy, or product experience optimization. Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps. Experience managing small teams and leading workstreams. Preferred Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field. Strong problem-solving and analytical skills. Excellent communication and presentation skills. Ability to translate complex concepts into clear, actionable recommendations. Passion for innovation and the future of banking and financial services. Comfortable with travel. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, and local law. We are an Equal Employment Opportunity and affirmative action employer for veterans and individuals with disabilities. #J-18808-Ljbffr