Unit Secretary

Position Summary

Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.

Position Responsibilities

Unit Specific Position Responsibilities

Prepares and maintains electronic patient records.

Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory

Completes patient registration promptly upon arrive to the radiology department.

Ensures insurance information is current in Epic. .

Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff.

Prepares documents for submission to the Health Information Management department

Scan paper documents into Epic.

Utilizes safety practices in daily activities.

Obtains appointments for clients referred onto other medical providers.

Prepares documents for submission to the Health Information Management department.

Transports patients to other appointments as needed.

Maintains a neat, orderly, and clutter free work area.

Performs related work per orientation, position competency checklists, and skill validation.

Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.

Assures a safe, therapeutic environment for patients, families, visitors, and staff

Assures a safe, therapeutic environment for patients, families, visitors, and staff.

Participates in and maintains quality improvement initiatives to promote positive patient outcomes.

Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.

Fulfills requests for imaging and/or reports according to hospital guidelines and policy.

Greets and provides non-technical information to patients and other public persons.

Notifies appropriate personnel when patients arrive in the department.

Additional duties as assigned

Qualifications, Knowledge & Experience

Required Qualifications (Including any licensure, certification, education):

Ability to maintain effective and tactful working relationship with the general public.

Ability to perform clerical tasks with a considerable degree of speed and accuracy.

Organizational Requirements:

Maintain stroke education per regulatory requirements.

Preferred Qualifications:

High school diploma or GED

Hands-only CPR competency

Required Knowledge, Skills & Experience:

Ability to effectively communicate with patients, staff and physicians.

Knowledge of basic arithmetic, algebra and geometry, and their applications

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Knowledge of general office practices, procedures, and equipment.

Moderate to advanced typing and/or computer keyboard skills.

Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.

Ability to deal tactfully with the public and co-workers.

Ability to handle confidential work with discretion.

Preferred Knowledge, Skills & Experience:

Exposure to or background in medical terminology.