Insurance Business Analyst

Insurance Business Analyst

The Insurance Company, a mid-sized Property & Casualty commercial insurance carrier with approximately $300m in annual premium, is seeking an experienced Insurance (Business) Analyst to join our team. The Insurance Analyst is a critical liaison between the business operations and IT division, ensuring that technology solutions align with business needs. A key Insurance Analyst responsibility is facilitating and supporting business applications and a core system to sustain or improve the organization's competitiveness and performance. This position reports to the business (Underwriting, Finance, Sales/Marketing) but also works closely with the Information Technology team as well as a third-party SaaS vendor.

Responsibilities and Duties

• Serve as the primary administrator and point of contact for the Policy Administration System (SaaS solution provided by "Origami Risk").
• Gain a thorough understanding of all business logic and processes relating to Policy Administration System and integrated workflows, including but not limited to insurance rating, underwriting, billing and payments, policyholder portal.
• Assist Policy Administration System users with no-code or low-code available configuration tools, and engage SaaS vendor when configuration is needed beyond self-service system capabilities.
• Coordinate system enhancements, upgrades and integrations with assistance from the IT team.
• Collaborate with internal business users and analyze operational data to identify trends and opportunities for improvement.
• Evaluate workflows and recommend efficiency improvements.
• Implement automation tools (including artificial intelligence, or AI) to enhance staff productivity and reduce manual tasks.
• Develop and deliver ad-hoc reports for business leaders as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Must be able to comprehend complex business logic and requirements efficiently and effectively
• Ability to be an effective oral and written communicator.
• Curious and motivated problem-solver with strong analytical skills.
• Project management skills.
• Ability to quickly learn no-code and low-code configuration capabilities of the Policy Administration System.
• Ability to work collaboratively with internal business users and IT staff.
• Intermediate or advanced Microsoft Excel skills with ability to utilize formulas and functions.
• Familiarity with AI and ability to learn how to implement AI agents to improve efficiency.
• Effective communicator and comfortable presenting or training in front of internal staff.
• Intermediate written and verbal communication.
• Work with internal business users and IT staff to plan, coordinate, execute and monitor project activities.

Training and Experience

• Graduation from an accredited college, university or equivalent with a bachelor's degree in business administration, computer science, IT, or related field.
• Minimum 5 years in business analysis or related role (insurance or financial services industry preferred but not required).
• Proficiency in reporting tools (e.g., Excel, Power BI or other BI platforms, SQL, etc.).
• Familiarity with process automation tools and workflow optimizations (Microsoft Copilot AI experience preferred but not required).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

**PLEASE DO NOT APPLY IF YOU ARE A SMOKER**

Florida League of Cities, Inc.