IT Services Engineer

Job Description

Job Description

Job Title: IT Services Engineer

About Us

Data Analysis Incorporated (DAI) is the controlling entity of the O’Neil family of businesses. DAI and its subsidiaries operate in diverse industries worldwide, including global equity markets, health care, financial services, digital news, and insurance. Our global footprint allows our teams to be responsive to customer needs in a timely and efficient manner. We are dedicated to using technology and innovation to bring change and growth to our businesses. We believe in a dynamic workplace, creating engaging, informative products and services that help our customers succeed. Integrity is an essential characteristic for our firms and our associates; if this describes you, please apply!

Summary

The IT Services Engineer provides hands-on technical support for employees across all company locations, with a strong focus on supporting plant production and business support teams. This role ensures a smooth and productive IT experience by managing end-user computing devices, troubleshooting hardware and software issues, and supporting collaboration tools. Additionally, the IT Services Engineer will proactively assess and improve IT support processes to enhance efficiency and user experience.

Duties and Responsibilities

• Provide in-person and remote technical support for employees, troubleshooting hardware, software, and connectivity issues. 
• Deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals. 
• Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management. 
• Assist in managing Active Directory, Endpoint Central, and MDM solutions for secure and efficient device management. 
• Analyze and improve IT processes to increase efficiency and reduce end-user friction. 
• Maintain IT asset inventory, ensuring accurate tracking and lifecycle management. 
• Document IT processes, troubleshooting guides, and end-user support documentation. 

Qualifications & Requirements

Required Education, Experience, and Certification 

• Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). 
• Experience: 2+ years in IT support, workplace services, or a similar role. 

Preferred Certifications:  

• CompTIA A+, Security+, or Network+ 
• Microsoft Fundamentals or Associate-level certifications (e.g., MS-900, MD-100, MD-101) 

Technical Skills & Knowledge 

• Strong troubleshooting skills for Windows-based environments, with some macOS support. 
• Experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom. 
• Knowledge of MDM solutions for device management is a plus. 
• Understanding of networking basics and endpoint security best practices. 
• Ability to analyze and improve IT workflows for better efficiency. 

Soft Skills & Abilities 

• Strong customer service and communication skills. 
• Ability to explain technical issues to non-technical users. 
• Proactive problem-solving mindset with attention to detail. 
• Ability to work independently and as part of a team. 

Working Conditions

Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Opportunity Employer

Data Analysis Inc is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Data Analysis Inc (DAI) is the parent company of a global group of privately held firms in fields ranging from institutional equity markets to digital investment news and information to omnichannel communication solutions. DAI provides leadership, oversight, and strategic direction and shapes the purpose, vision, and mission of these firms. Shared services include administration, finance, and human resources. DAI’s global team embraces an entrepreneurial focused environment fostering collaboration, teamwork, and creativity with a dynamic culture that emphasizes the value of its associates and their dedication to success. We strive to be leaders in our field, innovators with a history of being in the forefront of using technology to deliver our services.

Company Description

Data Analysis Inc (DAI) is the parent company of a global group of privately held firms in fields ranging from institutional equity markets to digital investment news and information to omnichannel communication solutions. DAI provides leadership, oversight, and strategic direction and shapes the purpose, vision, and mission of these firms. Shared services include administration, finance, and human resources. DAI’s global team embraces an entrepreneurial focused environment fostering collaboration, teamwork, and creativity with a dynamic culture that emphasizes the value of its associates and their dedication to success. We strive to be leaders in our field, innovators with a history of being in the forefront of using technology to deliver our services.