Technical Writer

• Drafts, edits, and rewrites material of a technical nature (primarily for applications or other complex systems), including manuals, user guides, and technical documentation for presentations
• Coordinates with stakeholders to ensure that the user documentation meets all users’ needs
• Analyzes products to determine user information needs
• Coordinates documentation and on-line help requirements with project and technical managers
• Researches, writes, edits, compiles, revises, and reviews end-user documentation, both print and on-line
• Creates effective graphics, flow charts, and diagrams for inclusion in documentation
• Edits and proofreads technical materials using standard editing marks
• Coordinates the review, update, and approval of all material by appropriate stakeholders.
• Adheres to project-imposed deadlines and processes
• If required, ensures material is compliant with Section 508 of the Rehabilitation Act of 1973
• Assists in the development and maintenance of Standard Operating Procedures (SOPs)
• Analyzes documentation products and generates initiatives or submits recommendations to improve quality

• 4-year (Bachelor’s) degree preferred; however, directly applicable work experience will be considered for equivalency
• 9 years of applicable experience
• Ability to work in a virtual environment
• Proficient in most MS Office Software
• Excellent grammar and spelling skills
• Versatility, flexibility, and willingness to work within constant changing priorities
• Strong people skills
• Ability to communicate effectively with business and technical teams

• Experience with Medicare preferred
• Experience with PDF remediation to ensure that materials are compliant with Section 508 of the Rehabilitation Act of 1973

NHA is a state and federal government contractor; all employees must be legally authorized to work in the United States. NHA does not provide sponsorship at this time.

NHA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, disability or any other basis protected by law.