Project Manager

Job Title: Project Manager

• Location: Onsite - Miramar, FL

• Employment Type: Full-time

Key Responsibilities


Program Coordination & Execution
• Support planning and execution of initiatives related to contact center and operational readiness.
• Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.
• Maintain project plans, status reports, and action-item tracking.
• Ensure alignment across teams on timelines, responsibilities, and next steps.


Stakeholder Communication


• Coordinate with business, operations, and technology teams to gather updates and resolve blockers.
• Facilitate recurring status meetings and follow-ups to drive progress.
• Identify and escalate risks, issues, and delays with clear documentation and proposed actions.


Operational Support
• Assist with initiatives involving call center processes, training readiness, communications, and operational workflows.
• Support readiness and change activities to ensure smooth execution and transition.


Qualifications Required
• Project management experience supporting cross-functional initiatives.
• Strong organizational skills with the ability to manage multiple workstreams in parallel.
• Clear written and verbal communication skills.
• Ability to ramp up quickly and begin contributing with minimal onboarding.
• Availability to start within the next two weeks.


Highly Preferred
• Experience with contact center or call center operations.
• Familiarity with training coordination, operational readiness, or customer support environments.
• Experience working with nearshore or distributed teams.