Billing Associate

Billing Associate

This position is for current WSSC Water employees only.

Functional Title - Billing Associate

Recruitment Category Type - Standard

Functional Category - Customer Service

Grade - UO.08

FLSA Status - Non-Exempt

Requisition Number - 27-0012

Number of Vacancies - 1

Job Level - Non-Management

Job Description Summary

Organization Name - Billing & Revenue Protection

Reports to - Supervisor, Billing & Revenue Protection

Full or Part Time - Full Time

Regular or Temporary - Regular

Position End Date (if temporary)

Work Schedule - M-F 8am-5pm with additional hours as needed.

Position Location - Laurel

Position Summary Information

General Summary - The Billing Associate is responsible for investigating and performing in-depth analysis and research. Processes and responds to a various routine and moderately complex billing adjustments, inquiries, and routine correspondence.

Essential Functions - Analyzes and processes work orders and field activities, such as in-house review, repair work, final readings, true readings, meter changes, turn-ons, turn-offs, check readings, reset/sticker remotes, and inspections to ensure timely and accurate billing of accounts. Reviews demolition requests and coordinates compliance activities with regulatory services, utility services, billing and revenue protection and plumbers prior to issuing demolition letters to county agencies and customers. Analyzes new meter and sub-meter installation requests and generates new meter install work orders, ensuring permits and inspection requirements have been met, meter size and location are correct, WHC/SHCare assigned to contract and released for service, and addresses are correct, including lot/block legal description and plumber information and permit issues resolved with permits services. Collects customer bills and various reports from the print shop and information technology. Reviews and processes refund requests. Researches accounts and performs quality assurance review of certain customer bills to interpret payment history, adjustments, and activity such as name changes and final bills. Analyzes and responds to routine correspondence and phone calls about various customer account issues such as payment arrangements, account maintenance fees, and bank errors. Refers meter leaks, dangerous areas, and problems requiring immediate attention to emergency services and follows-up to ensure activities are updated in the appropriate systems. Serves as a liaison between the Prince George's County Office of Code Enforcement, WSSCWater General Counsel's Office, customer service, utility services and IT in the processing of various county requests. Schedules field inspections, investigations and additional field activities to resolve problems or discrepancies processed on accounts and follows up to ensure accounts bill accurately.

Other Functions - Provides training to employees, temporary staff and interns as needed. Maintains routine alphabetical and/or chronological files and/or records. Coordinates with records management and compliance prior to sending files off-site for storage. Provides switchboard coverage as needed. Analyzes, reviews, and processes E-Z Pay applications for internal customers, automatic debit payments, debit requests and investigates and responds to general E-Z Pay inquiries. Procure office supplies for billing & revenue protection division. Performs other related duties as assigned.

Work Environment And Physical Demands - Work is performed in a standard office environment.

Required Knowledge, Skills, And Abilities - Ability to gain and maintain thorough knowledge of CSIS and MMIS database systems. Proficient in the use Microsoft Word and Excel. Good knowledge of business writing and math, for preparation of letters, memorandum and other documents. Good customer service and interpersonal communication skills. Good knowledge of office policies, procedures and regulations. Ability to adapt to frequent changes in the processing of daily work. Ability to perform fact-gathering and data manipulation to develop and compile various reports. Ability to analyze problems independently and take appropriate action within policy guidelines.

Minimum Education, Experience Requirements - High School diploma or equivalent 3+ years' customer service or administrative experience that involved use of business software and information systems.

Additional Requirements - Completion of the WSSCWater Financial Disclosure statement within 30 days of employment and annually thereafter. Employees must be able to work rotating shifts, primary workplace or remotely/telework, including weekends, holidays and mandated overtime as part of a 24-hour 7-day operation.

Preferences - Bachelor's degree in business, public administration, or related discipline. Call center customer service experience with greater preference for water and wastewater utility environment.

Salary - $31.98 - $54.37

EEO Statement - WSSCWater is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs. Reasonable Accommodations: WSSCWater provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us at View email address on click.appcast.io.

Close Date - 08/13/2026

Open Until Filled - No

Special Instructions to Applicants - This position is for current WSSC Water employees only.

Additional Information - All applicants selected will be subject to drug screening and a background check/verification. Eligible applicants will be reviewed for consideration after 8/14/26. This position is in the collective bargaining unit represented by The International Brotherhood of the Teamster.