Commercial Insurance Account Manager - Specialty Programs & Certificates

JOB OVERVIEW This team is based in the Atlanta, GA area & all work from home, but come into the Atlanta (Sandy Springs) office as needed for team & client meetings. The team works hard & plays hard; their teamwork & culture is a huge part of their success. They work on all lines of commercial insurance and their specialty is 100% working with sports‑related clients and is a mix of professional sport teams, franchises, organizations, and amateur sport teams and organizations as well. This is an exciting opportunity to join a driven, energetic, fun team who loves to grow and develop their team members! LOCATION REMOTE – but candidates are recommended to live in the Greater Atlanta GA area and be willing & able to drive to EPIC's Sandy Springs GA office as needed for meetings. WHAT WE'RE LOOKING FOR Strong, professional communication skills – both written and verbal. Ability to pivot between detailed written communication and detailed verbal conversations with clients or internal stakeholders. High attention to detail and ability to learn and understand software systems quickly. At least 1year of experience working for an insurance agency, broker or carrier, or a recent Risk Management / Insurance bachelor's degree (highly recommended). Adaptability to priority changes, deadlines, and love problem solving and coming up with solutions and answers to client questions. WHAT YOU'LL DO Day‑to‑day management of the EPIC Sports customized certificate issuance system. Communicate with insureds and certificate holders (municipalities, venue owners, etc.) to assess certificate needs and issuance. Correspond with insurance carrier partners to verify certificate and endorsement language compliance. Interact with clients during onboarding to determine short‑ and long‑term certificate issuance needs and present and educate on system capabilities. Day‑to‑day servicing of a range of specialty insurance programs, delivering solutions to hundreds of small business owners. Effectively communicate with clients and insurance company representatives. Respond to client questions, requests and projects in a timely manner. Provide placement services for clients, including assistance with completion of insurance applications, marketing/securing quotations from insurance carriers, reviewing and analyzing quotations, and providing proposals with recommendations. WHAT YOU'LL BRING Excellent attention to detail. Strong written and verbal communication skills. Solution‑oriented mindset and approach. Strong time management and prioritization skills – can effectively triage third‑party requests. Highly responsive to client inquiries and requests, committed to EPIC Sports' 24‑hour goal. Personal passion for sports. #J-18808-Ljbffr Edgewoodpartnersinsurancecenter