GTM Systems & Automation Lead

Role Description

We are looking for a TPM, GTM Systems to own and improve the operating layer behind Telnyx's revenue engine. This is a builder-operator role. You will not just maintain a queue of admin tickets. You will:

• Identify recurring friction
• Stabilize workflows
• Document how systems should work
• Turn repeated manual work into scalable automation

You will work across RevOps, Sales, Marketing, Customer Success, Finance, and Engineering to keep the GTM stack reliable and optimal while helping the team transition from vendor-heavy, manual workflows toward owned systems and AI-powered automation. This role is ideal for someone who has lived inside GTM systems, understands how revenue teams actually operate, and is technical enough to connect systems, debug workflows, and partner with engineers without needing every problem handed off.

Qualifications

• 4+ years of experience in Technical Product Management, Revenue Operations, GTM Systems, GTM Engineering, or a closely related technical operations role
• Strong hands-on experience with CRMs like Salesforce & Hubspot, and a solid understanding of the data models and software architecture they’re built on
• Experience building AI-native systems where LLMs or agents are first-class users of the product, not just features layered on top of a human workflow
• Ability to reason about agent-facing product requirements: context, tools, permissions, memory, workflow boundaries, human approval points, observability, and failure modes
• Experience leading cross-functional systems programs involving business stakeholders and engineering teams
• Experience taking a lead technical role in software migrations involving critical end-user workflows with 0 down time
• Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs
• Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation
• Ability to operate independently and thrive in ambiguous, fast-moving environments

Requirements

• Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration
• Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics
• Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer
• Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness
• Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic
• Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability
• Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions
• Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities
• Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions
• Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood

Benefits

• Opportunity to contribute to an industry-shaping company
• Environment of continuous learning and growth
• Financially stable and profitable company

Company Description

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. Our collective vision is a world where borderless connectivity fuels limitless innovation.