IT Documentation Specialist

Role Description

This is a remote position. The IT Documentation Specialist will create, update, and maintain documentation related to IT systems and processes. This will include:

• Writing Standard Operating Procedures (SOPs)
• Creating flow charts
• Troubleshooting IT documents to ensure accuracy and compliance

This role will serve as a primary technical resource for updates to the relevant documentation.

Qualifications

• 1+ years of experience in a similar role
• Bachelor’s degree in IT, computer science, or other relevant fields
• Exceptional communication capabilities, both written and verbal
• Ability to multitask and prioritize
• Proven ability to understand and write technical documents
• In-depth knowledge of IT systems and processes
• Proficient with Microsoft Office, G Suite applications, and computer security systems
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
• A dual-monitor setup is required (at least 8GB of RAM)
• Must have at least 25 MBPS internet speed

Requirements

• Identify the need for, and create documents related to, IT systems and processes
• Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security
• Write SOPs to ensure processes are well documented
• Create flow charts and other visuals to improve readability
• Review and monitor documentation for accuracy and changes as needed
• Respond promptly to requests for updates or new documents
• Stay up to date on IT system processes and trends
• QA Tasks to ensure that tasks are error-free
• Proactively contribute to providing strategies for training and upskill advancements
• Always come prepared
• Assignments are properly actioned and handled per MAG standards
• Act as a direct liaison between end users and IT, and help share knowledge in the org through documentation

Benefits

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH setup
• Unlimited FREE access to MAG School courses and SOP Library!
• Work schedule is in EST (Monday-Friday only)
• Opportunities for professional development and career advancement