Medical Support Assistant

Job Description

Loyal Source Government Services is looking for 50 full-time Medical Support Assistants to provide services to Hampton VA Medical Center in Hampton, VA.


Job Summary : Medical Support Assistants must provide a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility providing direct patient care to our Veteran population located at the Hampton VA Medical Center in Hampton, VA. Medical Support Assistants are required to deliver high-quality, compassionate, and consistent care to individuals.


Pay Rate: $17.95 / hr + $5.09 H&W fringe


Duties :


• Assist the HIM service in scanning and/or uploading outside medical records into the EMR.

• Answer general administrative questions from Veterans
• Greet all customers in a courteous and efficient manner, and administratively triage the customer's needs and assist in connecting them with the appropriate staff member to resolve
• Performing patient scheduling and general reception functions at a medical center or outpatient clinic.
• Processing claims for reimbursement for patient-related travel (mileage reimbursement and vendor claims) and dispatch assistance for the Veterans Transportation Service at each medical center.
• Assistance with processing claims for Eligibility and Enrollment at all VA Medical Centers in the network, as well as general reception support for all administrative offices at the facilities.
• Scan insurance cards, protect secure information, and complete all insurance capture buffer (ICB) encounters required by ICB
• Monitor recall reminder processes and delinquencies
• Enter recall reminders in the Veterans Health Information System Technology Architecture (Vista) Scheduling Graphical User Interface (GUI)

Qualification(s):

• Citizen of the United States.
• Type an average of 40 words per minute
• A minimum of Six (6) months of experience in clerical, office, customer service, or other administrative work.
• One year of education above high school or one to two years of related job experience

Additional Information:

• Work Schedule (Monday-Friday):
  • 07:00AM-3:30PM
  • 7:30AM-4:00PM
  • 8:00AM-4:30PM
  • With a one-half (½) hour lunch period and two 15-minute breaks
• Benefits: W2 pay package with paid leave, holidays and eligibility for health insurance options.

About Loyal Source


Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.


For more information go to our website and follow us on LinkedIn, Facebook & Twitter for other positions currently open.


Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at View email address on click.appcast.io . If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).


This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) .
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.

Date Posted: 08/03/2026

Job ID: a1WPe00000CZMGTMA5