Assistant Branch Manager

The Assistant Branch Manager supports the Branch Manager in overseeing branch operations, delivering exceptional member service, ensuring compliance with policies and procedures, and leading branch staff. This position serves as a key leadership role within the branch and is expected to actively contribute to achieving organizational goals while fostering a positive team environment.

Key Responsibilities

Leadership & Team Development

• Assist in the supervision, coaching, and development of branch staff.
• Support employee training, performance management, and accountability efforts.
• Serve as a role model for professionalism, member service, and organizational values.
• Provide leadership and operational support in the Branch Manager’s absence.
• Promote a culture of exceptional member service.
• Assist members with complex account and service requests.
• Support branch growth initiatives through member relationship building and product promotion.
• Resolve member concerns in a professional and timely manner.

Operations & Compliance

• Ensure branch operations are conducted in accordance with all applicable regulations, policies, and procedures.
• Assist with branch audits, cash management, security procedures, and operational controls.
• Monitor branch performance and identify opportunities for process improvement.
• Maintain confidentiality and safeguard member information at all times.

Administrative Duties

• Assist with scheduling, workflow management, and branch reporting.
• Support the implementation of organizational initiatives and branch objectives.
• Perform other duties as assigned by management.

Minimum Qualifications

• Minimum of two years of experience in a financial institution or equivalent customer service environment.
• Demonstrated leadership abilities and strong interpersonal skills.
• Strong understanding of branch operations, member service standards, and regulatory compliance.
• Ability to effectively coach, motivate, and support team members.
• Strong organizational, communication, and problem-solving skills.

Internal Candidate Requirements

This opportunity is available exclusively to current employees in good standing.

• Meet performance expectations in their current role.
• Have no active disciplinary actions within the previous 12 months.
• Demonstrate consistent reliability, professionalism, and adherence to organizational values.
• Obtain approval to participate in the selection process in accordance with internal posting guidelines.

Physical Requirements

• Ability to sit, stand, and move throughout the branch for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to use standard office equipment and computer systems.

Nizari Progressive Federal Credit Union reserves the right to modify or update this job description at any time based on business needs.