Enrollment Assistant

Enrollment Assistant
West Covina, Calif. | Office/other


About our organization


At Options for Learning, we partner with children, families, educators, and communities to create strong foundations for lifelong success. Since 1981, we have provided quality early learning and school-age programs, family support services, and child care resources designed to meet the evolving needs of the communities we serve.


Our work is rooted in relationships and guided by our values of integrity, compassion, respect, curiosity, and nurturing. These values shape how we support families, collaborate with one another, and respond to the changing needs of our communities every day.


Every interaction - whether with a family seeking guidance, a child entering a classroom, or a team member working behind the scenes - is an opportunity to create a positive and meaningful experience grounded in trust, empathy, and service.


Serving communities throughout the San Gabriel Valley, Whittier, Pomona Valley, and Northeast Los Angeles, our team is united by a shared commitment to continuous learning, strong partnerships, and helping children and families thrive.


At Options for Learning, employees are more than team members. They are trusted partners in work that makes a meaningful difference for children, families, and the communities we serve.


About this position


The enrollment assistant supports enrollment services by providing a welcoming and efficient experience for families entering the organization's center-based programs. This role assists with day-to-day enrollment activities, including responding to inquiries, helping families complete applications, maintaining accurate records, and ensuring required documentation is collected and organized. With a strong focus on customer service and attention to detail, the enrollment assistant helps facilitate a smooth enrollment process while building positive relationships with families and collaborating with internal teams to support program capacity and organizational goals.


What you'll be doing

• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education's Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards;
• Assisting with scheduling parents for enrollment or recertification appointments at school sites or virtually;
• Providing timely outreach and support to families in the enrollment or recertification process by offering clear guidance, consistent communication, and follow-up in alignment with procedures, while ensuring the database is accurately and promptly updated to reflect each family's status and outcomes;
• Accurately completing required monthly and weekly reports in a timely manner;
• Collaborating with education staff in matters related to enrollment, attendance, and parent communication;
• Reviewing and managing attendance according to policies and procedures for assigned caseload;
• Providing general clerical support to department staff;
• Providing phone support during assigned call queue periods, ensuring families are promptly connected to the right personnel or department;
• Assisting the enrollment supervisor, enrollment manager, and center-based enrollment director as needed;
• Actively participating in all training provided by the organization and department;
• Build strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Center-based Enrollment Department;
• Reading and implementing all organization and program policies and procedures;
• Performing other duties as assigned.

What you bring to the table

• Computer skills, including a command of Excel and other Microsoft Office applications;
• General clerical and data entry experience;
• Ability to type 40 words per minute with minimal errors;
• A strong attention to detail and effective organizational skills;
• Ability to correctly and effectively communicate in written and oral English;
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk;
• Ability to adapt to changing demands and workload;
• Experience working with diverse, low-income populations;
• A California driver's license, daily use of an automobile, and automobile liability insurance (preferred);
• Experience and/or training in state and federally funded children's programs, with particular focus on eligibility and need requirements (preferred);
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred).

What we can offer you

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee's premiums; prorated for part-time);
• Organization-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

Job specifications

• Reports to the enrollment supervisor;
• Non-exempt, full-time, year-round position;
• Eight-hour workday, four-day workweek;
• Hybrid work schedule with approval by management;
• Organization-wide winter break;
• Limited evening or weekend work may be required;
• Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization's contracts, or at the organization's discretion.

Salary

• $19.83 - $26.44 per hour (candidates should anticipate receiving an offer within the first quartile of the salary range).