Operations Analyst

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast‑paced environment, we invite you to explore the opportunities available with us. About the Role We’re looking for an Analyst II who can turn complex data into clear insights, build high‑impact reporting tools, and collaborate across teams to improve how the business operates. This role is ideal for someone who’s already strong in analytics and ready to take on broader influence—owning projects, shaping processes, and supporting junior team members. What You'll Do Advanced Data Analysis Conduct deep‑dive quantitative analyses to uncover trends, diagnose issues, and support strategic decisions. Use statistical techniques and data modeling to transform raw data into meaningful insights. Ensure data accuracy and analytical rigor across all deliverables. Reporting & Dashboarding Build and maintain dashboards, automated reports, and performance metrics using modern BI tools. Translate business needs into scalable reporting solutions that improve visibility and decision‑making. Continuously refine reporting assets for clarity, usability, and impact. Cross‑Functional Collaboration Partner with teams across operations, product, finance, and leadership to understand goals and deliver data‑driven recommendations. Present findings in a clear, compelling way to both technical and non‑technical audiences. Support cross‑team initiatives by aligning stakeholders around shared metrics and insights. Problem Solving & Process Improvement Identify inefficiencies in workflows, reporting processes, and data pipelines. Lead root‑cause analyses and propose improvements that enhance operational performance. Contribute to best practices for data quality, reporting standards, and analytical processes. Mentorship & Guidance Provide informal coaching to junior analysts, helping them build technical and analytical skills. Share tools, documentation, and best practices to elevate the team’s capabilities. Support onboarding and knowledge‑sharing efforts. What You'll Need “This role is not eligible for employer‑provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.” Bachelors Degree in a quantitative field preferred or additional experience in lieu of MUST have experience in collections Experience in data analysis, business intelligence, or a related field. Proficiency with SQL and at least one BI tool (e.g., Power BI, Tableau, Looker). Strong analytical thinking and problem‑solving skills. Ability to communicate complex concepts clearly and effectively. A collaborative mindset and willingness to support team development. Background in Collections desired. In joining our team at CCMR3, you'll have the chance to make a real difference in people’s lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results‑driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges. Medical/Rx/Dental/Vision coverage for employees and their eligible family members Competitive PTO and vacation policies 1 Friday off each month for Wellness Weekends Company 401(k) plan with employer contributions after one year Company-sponsored training and certification opportunities Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses Ongoing volunteer opportunities to give back to the community through our BHG Cares program If you’re ready for a career where you can exercise your passions, be surrounded by co‑workers who are relentlessly committed to service, and have a team‑player mindset, apply today! CCMR3 is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. CCMR3 is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. #J-18808-Ljbffr