Director of IT Operations

Job Description

Job Description

Our mission-driven client is seeking an experienced, collaborative Director of IT Operations to lead the delivery of secure, reliable, and responsive technology services that support the organization’s important work.

About Our Client

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the Information Technology (IT) team, you will report to the Chief Technology Officer . As the Director of IT Operations , you ensure that our client's technology services are secure, reliable, scalable, and responsive to the needs of the organization. You lead the teams, processes, vendors, and technology platforms that keep the organization operating effectively, enabling clinicians, researchers, educators, and staff to focus on delivering mission impact.

In addition, you own operational outcomes across infrastructure, end-user computing, service delivery, cybersecurity operations, cloud services, and vendor management. You are responsible for maintaining high service levels, reducing operational risk, optimizing technology investments, and continuously improving the efficiency and effectiveness of IT operations through leadership, governance, and execution.

This is an exempt, full-time position and requires a minimum of four (4) days per week in the office, as determined by your supervisor in our NYC headquarters office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Ensure the availability, performance, security, and reliability of our client's technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications.

• Maintain a secure and compliant technology environment by implementing and continuously improving access controls, identity governance, security monitoring, risk management practices, data protection safeguards, and change management processes.

• Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support our client's clinical, research, educational, and administrative objectives.

• Establish and maintain operational disciplines that enable resilient service delivery, including business continuity, disaster recovery, incident response, crisis management, service management, and change management practices.

• Serve as the steward of IT Operations investments, ensuring technology resources, vendors, contracts, infrastructure, and services are managed efficiently, aligned with organizational priorities, and deliver measurable value.

• Define, monitor, and improve operational performance through meaningful metrics and service management practices, leveraging ITIL principles and other industry frameworks to drive service quality, user satisfaction, operational efficiency, and continuous improvement.

• Build and lead a high-performing IT Operations organization by establishing clear expectations, developing team capabilities, fostering accountability, and creating a culture of service excellence.

• Perform additional job-related duties as assigned.

You Have:

• Bachelor’s degree in computer information systems or relevant equivalent.

• 7 years working experience in a senior IT role.

• Experience with IT infrastructure strategic planning and development, project management, and/or policy & procedure development.

• Experience with network infrastructure technologies and cybersecurity controls.

• Experience in Microsoft 365 environments, Hybrid Windows and MacOS endpoint environments, Cisco or similar Networking equipment, Windows and Linux server environments, Cloud architecture (AWS or Azure) and server virtualization (VMWare or similar). Experience in Google Workspace environments is preferred.

• Experience managing subject matter experts and cross-functional IT professionals.

Special Considerations:

The anticipated salary range for this position is $170,000 - $190,000 USD annually.

Our client's competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.