Senior Director of Call Center Operations
Virtual Vocations Inc
Leading the strategic direction of Call Center operations, the full-time Senior Director of Call Center Operations will oversee enterprise client relationships, drive operational performance, and implement continuous improvement initiatives in a hybrid work environment based in Holland, OH. Key responsibilities Provide strategic leadership and develop Call Center strategies aligned with company growth and customer experience objectives Serve as the executive relationship owner for enterprise client accounts, ensuring service level agreements are met Champion exceptional customer experiences by developing strategies to improve service quality and operational efficiency Required qualifications Bachelor's degree in Business, Management, Communications, Information Technology, or a related field required; MBA or advanced degree preferred 10+ years of experience in call center or customer support operations, with 5+ years in senior leadership roles Proven experience managing enterprise client relationships within a service delivery organization Demonstrated success in leading high-volume Call Center operations and implementing automation or AI-enabled support tools Experience in managed services, telecommunications, technology, or SaaS environments strongly preferred
Vacancy posted 5 days ago
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