Resident Services Coordinator

Description

We are hiring a Resident Services Coordinator who provides outreach, case finding, assessments, and care planning with seniors, disabled adults, the chronically homeless, and families within the scope of the Resident Services Program. Services attend to the psychosocial, health, financial, recreational, nutritional and legal needs of clients. Primary responsibility is the stabilization of people who have previously experienced homelessness. If you enjoy working with people in a fast-paced environment and are excited about the opportunity to make a difference every day, then this role may be for you!

What You Will Do:

• Provides individual casework/case management for frail or at-risk residents to include: assessment, development of individual case plan, application of interventions, coordination of services and monitoring.
• Establishes and maintains relationships with individual residents, their families and neighborhood groups through home visits, office visits and informal on-going contacts.
• Identifies residents in need of services and maintains awareness of health status, assessing degree of danger, and risks to or from residents.
• Serves as liaison or advocate with outside social and health agencies for the residents.
• Promotes self-sufficiency within the resident's capacity.
• Provides information and referral, crisis intervention and counseling with individuals and groups as needed.
• Maintains accurate and up-to-date records and files on all clients receiving casework services utilizing charting software and the One System.
• Identifies barriers to full and complete provision of service needed by participants and effectively problem-solves to resolve these issues.
• Facilitates and supports "neighbor-to-neighbor", family, and volunteer care giving.
• Provides resident population with current information on services, benefit programs, and other resources.

• Works in close collaboration with the San Francisco Departments of Public Health and Human Services and their programs targeted to chronically homeless residents.

• Identifies and develops training opportunities for resident groups and site staff.
• Works cooperatively with housing manager or agency director in an advisory or facilitative capacity to address needs of residents.

• Ensures completion of required documentation and statistics.
• Performs other duties as assigned.

Why Work Here:

• $38.89/hr
• For individuals who work more than 30 hrs/week, employer-paid medical, dental & vision, 18 days PTO + 8 holidays, 403(b) with employer contribution, tuition assistance, referral bonuses, employee discounts, and growth opportunities.

Who You Are:

• You enjoy working with people and have exceptional interpersonal skills. You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding. You enjoy variety in your day and enjoy a fast-paced environment.
• Knowledge of community resources supporting older adults, addiction, and mental health, with the ability to connect residents to appropriate services and provide educational guidance.
• Bachelor of Social Work, Psychology, or related field required. Master's degree in Social Work, Psychology or related field strongly preferred. Minimum three (3) years of direct experience with populations that have been homeless, addicted to substances, and/or with chronic mental health conditions. May require bilingual language skills and abilities, dependent upon community's needs. Ability to travel to multiple locations (hospitals, community resources, meeting appointments) as needed. If driving, California driver's license, proof of insurance, and a clean driving record required

Who We Are:

Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Throughout our six decades as a nonprofit serving Bay Area seniors, we've learned the importance of connection and collaboration when it comes to providing resources for healthy aging. From our Life Plan Community to safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, we provide friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful.

Sequoia Living is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. In compliance with the Americans with Disabilities Act, Sequoia Living will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees to discuss potential accommodations with the employer.