Resident Services Coordinator

Job Description

Job Description

Resident Services Coordinator (SRO) - San Francisco, CA

LHH is partnering with a mission-driven nonprofit organization in the affordable housing and community services space in San Francisco, CA, to hire Resident Services Coordinators supporting residents in single-room occupancy (SRO) housing.

This organization is deeply committed to housing stability, resident well-being, and access to critical resources. This role plays a key part in supporting adult residents as they maintain housing, build independence, and connect with essential services. You'll work closely with property management and community partners while engaging directly with residents in a highly people-focused environment.

Who the Ideal Candidate Is

The ideal candidate is compassionate, resourceful, and comfortable working with diverse populations. You bring experience in case management or community services and are confident navigating sensitive situations with professionalism and discretion. You are organized, adaptable, and motivated by work that has a direct, positive impact on people's lives.

Key Responsibilities

• Provide case management and care coordination to adult residents in SRO housing
• Support housing retention through outreach, assessments, goal-setting, and service planning
• Coordinate referrals to health, behavioral health, benefits, employment, and social services
• Partner with property management on housing stability issues, lease compliance, and conflict resolution
• Conduct intakes, annual assessments, and ongoing documentation in required systems
• Facilitate wellness checks, crisis intervention, and de-escalation when needed
• Plan and support onsite programs, workshops, and community-building activities
• Maintain accurate case files, reports, and grant-related documentation

Qualifications (Required)

• Bachelor's degree in a related field or at least 3 years of equivalent experience in community or social services
• Experience working with low-income or formerly unhoused populations
• Strong interpersonal, written, and verbal communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Experience with case management, service coordination, or resident engagement
• Proficiency with Microsoft Office and basic case management systems
• Ability to work fully on-site in San Francisco, CA

Preferred

• Bilingual skills (Spanish, Cantonese, or Mandarin strongly preferred)
• Experience in affordable housing or nonprofit settings

Position Details

• Employment Type: Contract with strong potential for conversion to permanent based on performance
• Start Date: ASAP
• Location: Fully on-site, San Francisco, CA
• Schedule: Monday-Friday, 8:30 AM - 5:00 PM
• Pay Rate: $29.00-$32.00/hour, depending on experience

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401(k) plan. Employees have flexibility in selecting coverage that meets their needs. Available paid leave may include paid sick leave (as required by law), other applicable statutory leave, and holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, please visit:

-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the California Fair Chance Act and San Francisco Fair Chance Ordinance.

If you have the qualifications above and are interested in this opportunity - please apply today! If you are curious what else is available, please review the LHH website!

Pay Details: $29.00 to $32.00 per hour

Search managed by: Emily Sclar

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.