Customer Service Representative

Job Description

Job Description

Customer Service Representative (On-Site)Make Your Work Matter

Every day, millions of people celebrate life's biggest moments—weddings, proms, galas, and special occasions. At Jim's Formal Wear, you'll play an important role in making those memories unforgettable by delivering exceptional service and support to customers across the country.

We're looking for a friendly, detail-oriented Customer Service Representative to join our team. This is an on-site position offering 32–40 hours per week , with opportunities for seasonal overtime during our busiest times of the year.

Since 1964, Jim's Formal Wear has built a reputation for outstanding customer service, quality products, and a commitment to excellence. Located just 40 miles east of St. Louis, our headquarters supports nearly 5,000 retail partners through a network of distribution centers and regional hubs across the United States.

At Jim's Formal Wear, you're more than an employee—you become an employee-owner . Through our Employee Stock Ownership Plan (ESOP), every eligible team member has the opportunity to share in the company's success and help shape its future.

When we succeed together, everyone benefits.

As a Customer Service Representative, you'll be the trusted point of contact for customers, helping ensure every order is accurate and every experience is exceptional. Responsibilities include:

• Assisting customers by phone, email, and chat with orders, returns, billing questions, and product inquiries
• Providing guidance on styles, sizing, and formalwear options
• Accurately documenting customer interactions and order details
• Maintaining high standards of service and professionalism in a fast-paced environment
• Supporting additional office and administrative tasks as needed

• 1–3 years of experience in customer service, retail, hospitality, or a call center environment
• Bilingual (English and Spanish) is a plus
• Strong written and verbal communication skills
• Comfortable using computers, data entry systems, and standard office software
• Excellent phone and chat etiquette with a customer-first mindset
• Ability to stay organized and positive while managing multiple priorities
• Experience in the formalwear or apparel industry is a plus
• Availability to work on-site 32–40 hours per week, including some evenings, Saturdays, and seasonal overtime

• Competitive pay
• Comprehensive benefits package
• Flexible scheduling
• Supportive, team-oriented culture
• Employee ownership through our ESOP
• The opportunity to help create unforgettable experiences for customers every day

If you're passionate about helping people and want to work for a company where your contributions truly matter, we'd love to hear from you.

This employer participates in E-Verify. Please review the E-Verify Participation Poster and the Right to Work Poster before applying.

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