Program Supervisor

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Benefits And Perks HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more! Employees qualify for public loan forgiveness programs Training and professional development opportunities Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.The required work schedule for this position is: Monday - Friday 7:30am - 4:30pm Job Summary HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. SUD Supervisor III is a certified Counselor from an accredited California agency with at least three years of experience supervising others. The SUD Supervisor III supervises staff to ensure the provision of quality client care and effective team performance to meet agency goals in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. The SUD Supervisor III is responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned, as well as other daily activities essential to incorporating the agency’s mission and values as a part of our service delivery. Key Responsibilities People Supervision Supervise, train, and guide direct service staff such as SUD Counselors and Client Safety Navigators, and/or assigned. Assist management with interviews, selection, hires, and terminations. Ensure that all direct reports are in compliance with the organization’s policies, procedures, position expectations and performance goals, and contractual requirements. Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner. Deliver and arrange training and resources to ensure that direct reports are successful in their roles. Ensure proper coverage of the program by managing work schedules and approving time away from work. Deliver all communications necessary to all team members to remain current with HealthRIGHT 360’s policies and procedures and to inform them of quality-of-care concerns. Maintain open communication with the manager concerning employee matters/needs, client assignment, workload distribution across the team, and seek consultation when needed. Address interpersonal or team conflicts promptly and diplomatically to maintain a positive work environment. Lead weekly staff meetings to discuss program updates, issues, policies, and procedures. Treatment Oversight Assign clients to staff’s caseload. Ensure that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision, and strategy. Facilitate and assist with client case conferences as applicable. Ensure staff provide strength-based, trauma-informed, and culturally competent services in an ethical and legal manner. Ensure safety and security of the program and mediate client grievances. Respond to emergencies, outstanding crisis, or events as needed, including during holidays, weekends, and afterhours. Ensure that all direct reports submit documentation in accordance with program requirements and in compliance with all regulatory requirements and the agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occurring on time. Perform regular audits to ensure contract compliance. Direct Service Provide services within the scope of practice, which may include crisis intervention, assessments, individual and group counseling, case conferences, educational groups, and treatment plans as assigned. Assume ownership for any crisis as it relates to service delivery and see it through to completion. Maintain documentation of services provided in accordance with HealthRIGHT 360’s policies and procedures to satisfy internal and external evaluating requirements. Administration And Other Duties Work different shifts to maintain knowledge of all aspects of the program. Develop and maintain training-related workflows and procedures. Actively participate in assigned supervision, agency, and team meetings. Participate in training opportunities and complete assigned trainings in a timely manner. Maintain compliance with credential requirements. And perform other duties as assigned. Qualifications Credentials High school diploma or equivalent required. Bachelor’s degree preferred. Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP). Valid First Aid and CPR certification or ability to obtain within 30 days of hire. Valid California Driver’s License and access to registered and insured transportation preferred. Experience Experience with efficient and effective treatment and management of clients with co-occurring disorders. Three years’ experience supervising others, preferably with direct service employees. Experience providing trauma-informed services. Competencies Communication and Collaboration. Skill in conveying information clearly and accurately, both verbally and in writing, and fostering open and collaborative communication with clients, colleagues, and other stakeholders. Crisis Intervention. Ability to manage crises, such as relapses, suicidal ideation, or overdose situations, while ensuring the safety of the client. Cultural Competence. Ability to interface well with diverse, disadvantaged populations while withholding judgment. Awareness and sensitivity to cultural diversity among clients and counselors, ensuring that treatment approaches are inclusive and respectful of diverse backgrounds. Ethical and Legal Understanding. Familiarity with ethical guidelines and legal requirements specific to SUD treatment, ensuring that counselors adhere to professional standards and regulations. Ability to maintain appropriate boundaries to clients and colleagues. Problem-Solving and Decision-Making. Capability to address challenges and conflicts that may arise within the team or in client treatment plans, making informed decisions based on clinical expertise and ethical considerations. Technological Proficiency. Proficiency with Microsoft office applications and electronic health records (EHR) systems. Ability to use human capital management (HCM) system such as Dayforce. Team Leadership. Ability to lead and motivate a team of direct service staff, providing direction, guidance, and support to ensure effective execution of tasks and achievement of program goals. Treatment Modalities. Strong understanding of various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions such as client-centered approach, strength-based approach, harm reduction, recovery model, and trauma-informed care. Bilingual preferred. Background Check And Other Requirements Qualified candidates with a criminal record will be considered for employment. Must be capable of obtaining and maintaining a satisfactory background check. Must be capable of meeting health screening and tuberculosis testing requirements. Must be capable of meeting program and funder requirements. Must be capable of maintaining credential requirements. Physical Requirements Sitting 4 Hrs Standing 2 Hrs Walking 2 Hrs Driving Occasionally Travel out of town: Often (>2x) Travel out of town: Sometimes ( Travel out of town: Never In An 8-hr Workday, Employee Must Not at all (1/4-2½ hrs.) Occasionally (2½-5½ hrs.) Frequently (5½-8 hrs.) Bend/stoop Climb Reach above shoulder level Kneel Balance Push/pull Squat Crawl Crouch Lift* Carry** Compensation and Benefits HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements. The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements. Equal Opportunity Statement HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices. We will consider for employment qualified applicants with arrest and conviction records. Must complete a background check and Live Scan. #J-18808-Ljbffr