Chief Operating Officer

Job Description

Job Description

Summary:

Responsible for providing strategic and operational leadership for the Humane Society of Summit
County's shelter operations, animal care, humane investigations, and community engagement
programs. Reporting directly to the President/CEO, the Chief Operating Officer (COO) plans,
directs, implements, and evaluates organizational operations to ensure high-quality animal care,
exceptional client experiences, operational excellence, regulatory compliance, and alignment with
the organization's mission, strategic goals, and values.

Essential Functions:

1. Translates strategic vision into actionable goals by aligning staffing structures, operational
processes, and measurable outcomes across all assigned departments.
2. Establish key metrics to track operations impact, case resolution, community impact, and
incorporate them into staff performance management.
3. Effectively designs, directs and supervises a large staff structure to ensure responsibilities
are performed in accordance with organizational mission & policies, state laws, local
ordinances and national best practices in animal welfare.
4. Cultivate regional partnerships with local law enforcement, government officials,
municipal and private shelters, and veterinary networks.
5. Design systems and structures to optimize intake pathways, accelerate animal
rehabilitation, and placement. Design and implement processes to manage population
capacity metrics dynamically to balance resources with intake volume.
6. Align staff, volunteers, and processes to reinforce adoption, enrichment, foster and
transfer flow of all animals in an engaging, positive and empathetic environment.
7. Directs staff in developing and implementing volunteer recruitment, retention, training,
and deployment strategies to support safety-net services, pet food pantries, and
community education programs, including responsible pet ownership, spay/neuter
awareness, and bite prevention.
8. Ensure compliance with county, state and federal laws regarding animal cruelty, neglect,
and public safety through oversight of humane investigation field operations, animal
control agreements, and law enforcement teams.
9. Represent the organization at public forums, press events, and regional community
advocacy activity as appropriate.
10. Assists the CEO with program development, relationship management, community
awareness and integration, and developing animal control relationships that reflect
humane animal welfare values.
11. Other duties as directed by the President/CEO.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.