Supervisor - Rock 'N' Road - Mission Viejo, CA

Overview Specialized Innovation has guided our decisions since 1974. We are a diverse and inclusive team focused on riders of all ages, aiming to push the greatest human powered machine into the future. We strive to be transformative, inclusive, authentic, rider focused, and collaborative, delivering quality products and rider care at every interaction. We are seeking a Supervisor who balances a passion for people and excellence in retail while supporting and guiding the on‑floor team. The Supervisor is front line and the point person for our store, working directly with riders as a host, mentor, brand advocate, and customer service lead to identify and provide solutions quickly and frictionlessly. Responsibilities Deliver world class rider service that drives ongoing sales and rider satisfaction Connect with riders, ask questions, listen to needs, and offer options and advice Inspire riders to purchase, celebrate the purchase, and create a positive impression of the brand and process Deliver inclusive, ride‑focused, locally authentic experiences for staff and riders, in line with the Specialized Retail Way Ensure visual merchandising standards are met, restock as needed, and keep product areas clean and organized Maintain store opening cleanliness standards and daily operations, including light janitorial duties Use company literature and training to stay current on product features Maintain regular, dependable attendance and punctuality Perform opening and closing responsibilities when the store manager is absent Qualifications Passion for cycling and the Specialized brand Bike shop experience preferred 1+ years of retail experience preferred Excellent communication with riders and team members Availability to work weekends as required Ability to stand for extended periods; may involve walking, kneeling, or reaching Ability to lift at least 50 lbs and use proper lifting techniques Benefits Competitive health care (Medical PPO or HDHP) Dental and Vision Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance and optional life/critical illness coverage Competitive vacation package and 401(k) with match Paid parental leave and company holidays Employee discounts on all products and deep partner retail discounts Fitness & Events Reimbursement and Uniform Allowance Employee Assistance Program and commuter benefits (as applicable) Here at Specialized we believe that bikes have the power to change lives. We are committed to increasing representation of all races, genders, and body types in the cycling industry and building a diverse and inclusive workforce where all people thrive. We encourage everyone to apply and help us continue pedaling the planet forward. See what we are up to on LinkedIn, Instagram, and our DogsofSpecialized community. #J-18808-Ljbffr Specialized Bicycle Components