Onboarding Coordinator

About 8Fleet:

8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both non-autonomous and future autonomous rideshare fleets. With our anticipated growth, we're searching for passionate team members to join and grow with our team. You'll be involved in every aspect of operations as we rapidly expand across Los Angeles and beyond!

About the Role:

We are looking for a highly organized and proactive Onboarding Coordinator to own and manage the driver onboarding experience end-to-end. In this role, you will oversee our onboarding center, ensuring new drivers are effectively trained, credentialed, and set up for success from day one. You will play a critical role in shaping the early driver experience, coordinating onboarding logistics, managing test drives, and supporting driver performance during their initial weeks with 8Fleet. This is a hands-on role requiring strong attention to detail, excellent communication skills, and a structured, process-driven mindset.

What You'll Do:

• Manage the Onboarding Center: Oversee daily operations of the driver onboarding center, ensuring a smooth, professional, and efficient onboarding experience.
• Driver Onboarding Execution: Ensure all drivers complete onboarding materials, understand company policies, and are fully prepared before starting shifts.
• System Setup & Hiring: Hire drivers into internal systems, create and manage driver credentials, and ensure all documentation is complete and compliant.
• Operational Reporting: Track onboarding funnel metrics, driver readiness, completion rates, and onboarding quality metrics. Use data to identify bottlenecks and recommend improvements.
• Test Drive Coordination & Management: Schedule, coordinate, and oversee driver test drives, ensuring all drivers meet operational and safety standards.
• Driver Performance Management (Early Lifecycle): Monitor and support driver performance during their first several weeks, providing feedback, coaching, and escalation when necessary.
• Scheduling & Logistics: Coordinate onboarding schedules, test drives, and training sessions to ensure optimal throughput and minimal delays.
• Compliance & Documentation: Ensure all onboarding processes adhere to company policies, safety standards, and regulatory requirements.
• Driver Support: Serve as the primary point of contact for new drivers, answering questions and resolving onboarding-related issues.
• Process Improvement: Identify inefficiencies in onboarding workflows and implement improvements to enhance the driver experience and operational efficiency.
• Cross-Functional Coordination: Work closely with operations, fleet, and leadership teams to ensure alignment on driver readiness and onboarding quality.

Successful Candidates Will Bring:

• 1-3 years of experience in startups, operations, logistics, HR, or onboarding-related roles.
• Strong organizational and multitasking skills in fast-paced environments.
• Strong proficiency with spreadsheets, including formulas, filtering, data validation, and reporting.
• Ability to analyze operational metrics and use data to drive decisions.
• Excellent communication, interpersonal, and coaching abilities.
• Detail-oriented with strong process management skills.
• Proficiency in Microsoft Office or similar tools.
• Bachelor's degree required.
• Experience with ridesharing platforms (Uber, Lyft) is a strong plus.
• Experience in training, onboarding, or people operations is a plus.
• Must be comfortable working early morning or late night hours.

Compensation:

• Pay: $70,000
  This is a fixed salary for the role.

You may be eligible to participate in a Company incentive or bonus program.

Equal Opportunity Employer:

8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color,