Assistant Director, Campus Living Operations

Position Assistant Director of Operations – full‑time, year‑round leadership role in the Campus Living department supporting over 900 students annually. The position reports to the Director of Campus Living and Dining and partners with other campus stakeholders to manage housing operations, budgeting, dining coordination, special programs, and guest and emergency housing. Major Responsibilities Housing Assignments – develop, implement, and refine housing assignment workflows to ensure accuracy, efficiency, and alignment with student needs. Dining Liaison – serve as the university liaison to the dining contractor, ensuring operational and contractual requirements are met. Annual Housing Programs – oversee early arrival, late stay, and holiday break housing programs in collaboration with campus partners. Summer Programs – manage summer housing programs, including low‑residency MFA students, special residential events, and other summer student housing. Short‑Term and Emergency Housing – manage guest and emergency housing, including reservations, check‑ins, and billing. Budgets – coordinate budgets related to residence halls and dining, including processing payments and tracking expenses. Operational Oversight – oversee room inspections, safety checks, and facility operations to maintain a safe, welcoming residential environment. Shared Responsibilities Housing Systems Expertise – serve as subject‑matter expert on the housing management system, providing advanced configuration, troubleshooting, cross‑departmental training, and data accuracy audits. Accommodations – provide case management and consultation on housing and dining accommodations in partnership with the Office of Accessibility and Accommodation Services. Occupancy Planning and Analysis – lead occupancy management efforts, including forecasting, strategic planning, and reporting in collaboration with the Director. Staff Training and Development – design and lead training for staff and student employees on housing systems, processes, and customer service best practices. Communications – develop and manage housing‑related communications, including web content, department emails, and process documentation. Move‑In/Move‑Out Coordination – plan and execute move‑in and move‑out operations, ensuring efficient communication with residence life staff and students. Inventory Management – oversee departmental inventories, including keys and supplies, optimizing tracking and distribution processes. Department Program Support – support departmental priorities, including residential education efforts, community‑building programs, and student success initiatives. Data‑Driven Decision‑Making – prepare strategic reports and presentations for senior leadership, using data analysis to inform recommendations and drive improvements. Cross‑Training and Continuity – develop working knowledge of the other Assistant Director’s assigned areas to maintain seamless operations and service continuity. Secondary Functions Participate in scheduled after‑hours on‑call rotation. Listen for, respond empathetically to, and appropriately refer students experiencing distress; document and follow up as needed. Seek innovative ways to improve student experience, student success, and organizational effectiveness. Collaborate with marketing and communications staff on storytelling and branding initiatives for Campus Living. Respond empathetically to student concerns and provide referrals to campus resources. Participate in divisional or university committees, task forces, and hiring panels as appropriate. Recruit, train, and supervise student employees. Perform other duties as assigned. Qualifications Required – Bachelor’s degree plus four years of related experience, or an equivalent combination of education and experience. Preferred – Master’s degree in higher education, student affairs, business administration, or related field. Excellent customer service and strong written and verbal communication skills with diverse audiences. Ability to maintain confidential, detailed records. Proficiency in office software, spreadsheets, email, databases, and electronic platforms. Collaborative working style with broad role range. Critical thinking skills for problem solving and decision making. Ability to build rich collaborative relationships with staff, students, and partners of diverse backgrounds. Prioritization, multitasking, and data tracking to meet timelines. Strong documentation and editing skills, with ability to create clear, accessible materials. Experience implementing complex processes and developing innovative solutions. Able to make independent decisions that align with policies and procedures. Preferred Qualifications Experience supervising staff. Experience in higher education and/or student housing. Experience with housing management systems or related data platforms. Spanish language skills or abilities. Working Conditions Full‑time, in‑person primarily on the Forest Grove campus; occasional work on the Hillsboro campus. Standard weekday hours (Mon–Fri, approx. 8:30–5:30); occasional early morning, evening, and weekend work. Peak periods (move‑in/out, late August, mid‑December, early January, May, and June) require high‑volume coordination. Recurring on‑call responsibilities. Periodic travel between Hillsboro and Forest Grove campuses; occasional travel for professional development. Physical Requirements Lifting up to 40 pounds. Visual acuity and ability to interpret visual information. Standing and walking for extended periods. Repetitive hand motions, including fingering and grasping. Talking and hearing to communicate with others. All functions can be performed with or without reasonable accommodation. Benefits Generous paid time off: vacation, holidays (including winter break), and sick leave. Medical coverage with alternative care options; in‑network services covered at 100% after payroll deduction. Comprehensive dental and vision plans. Generous retirement contribution after one year of service with no match required. Free mental health appointments. Tuition remission for employees and dependent children who meet eligibility requirements. On‑campus benefits: free access to sports facility and library. Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (kayaks, snowshoes, bikes). Equal Opportunity Employer Pacific University is an Equal Opportunity Employer committed to complying with all applicable laws concerning employment and workplace policies. The university fosters a non‑discriminatory and inclusive work environment and encourages applications from individuals of all backgrounds, including those from historically underrepresented groups. All employment decisions are made without regard to race, color, national or ethnic origin, ancestry, age, religion, disability, sex, gender identity or expression, sexual orientation, military or veteran status, or any other protected characteristic. #J-18808-Ljbffr Pacific University