Resident Relations Coordinator

Resident Relations Coordinator

Steve Brown Apartments, a leader in Madison's rental market since 1980, is looking for a driven professional who wants to join our leasing team.

In addition to focusing on sales and leasing apartments, you'll also spend a good portion of your day assisting your residents: You'll respond to initial inquiries, provide showings, make sure turning apartments are move-in ready, work resident events, review accounts, perform property inspections, and more. No two days will be the same!

People who do best in this role are self-starters who are well-spoken, outgoing, genuine, motivated by results, and a little competitive. You'll need to work well on a team, know how to stay organized, and provide excellent customer service. At least one year of experience in a job with high-demand customers and a little hustle (e.g., retail, restaurant, or hospitality) is required, as is a bachelor's degree and a reliable car (to get to showings; with reimbursed mileage).

This is an hourly paid position, including potential annual profit sharing and quarterly sales bonuses. You'll also benefit from our training and social events, recognition programs, complete medical and dental plans, supplemental insurance, paid time off, a company-matched 401k plan, rent discount, continuing education reimbursement and more! Our attentive leadership team works alongside you, developing rising rock stars for our internal promotion track.

We have four department locations one in Madison West/Middleton and three in the campus area: Lucky, Regent/Suburbs, and Downtown. Our leasing agents have a "home location" but often move around throughout the year. We're currently hiring for the Downtown and Lucky teams. As a full-time employee, you'll work Monday-Friday, 8:30 a.m. to 5 p.m., and occasional weekends during sales seasons or turnovers.

As a locally owned, privately managed company, Steve Brown Apartments is dedicated to improving and supporting the community we call home. We're champions for innovation, professionalism, and growth.

Our commitments to quality and service and our unwavering focus on providing our residents with a hassle-free living experience have made us one of Madison's favorite rental companies and a four-time winner of Madison Magazine's Best Places to Work. If you're looking for a company where hard work is tempered by play, you get to make a difference every day, and no two days are alike, apply now!

Applications and resumes are required. All potential candidates start with a 15-minute phone call, and those we'd like to meet are invited to interview on-site or virtually if you're not local. We typically interview each candidate at least two, sometimes three times before making an offer. We hire for the long-term, not for the moment, and take the time to get it right.