Bilingual Customer Service Representative

Bilingual Customer Service Representative

Build Customer Relationships. Keep Projects Moving. Make an Impact.

Trinity Solar, one of the nation's leading residential solar companies, is looking for a Bilingual Customer Service Representative to help deliver an exceptional customer experience from project inception through completion.

This is a highly collaborative role that serves as an important connection between our customers, Sales team, and internal departments. You'll monitor active projects, coordinate documentation, communicate project updates, and help ensure customers have the information and support they need throughout their solar journey.

This is an opportunity for a customer-focused professional who enjoys building relationships, staying organized, and being part of a fast-paced team. If you're a strong communicator who can manage multiple priorities, address customer concerns with professionalism, and keep projects on track, we want to hear from you.

Compensation: $20 - $21 / hour

Duties/Responsibilities:

• Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues across the organization.
• Monitor active projects regularly to ensure information is accurate, deadlines are being met, and customers and internal teams receive timely communication.
• Coordinate with customers and Sales representatives to obtain required documentation for solar projects.
• Communicate professionally and courteously with customers through phone, text messaging, and email.
• Respond to customer questions and concerns, working to understand their needs and identify appropriate solutions.
• Utilize strong organizational and time management skills to prioritize daily responsibilities and adjust tasks as project needs change.
• Maintain accurate customer and project information within applicable systems.
• Partner with internal departments to help resolve issues and ensure a smooth customer experience throughout the project lifecycle.
• Identify potential project or customer concerns and communicate them to the appropriate team members in a timely manner.
• Support additional customer service and operational responsibilities as assigned.

Required Skills/Abilities:

• Strong written and verbal communication skills, including professional communication by phone, text messaging, and email.
• Bilingual communication skills required.
• Ability to listen to and address customer concerns while working toward a positive and appropriate resolution.
• Strong organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines.
• Strong decision-making and problem-solving skills.
• Excellent attention to detail and commitment to maintaining accurate customer and project information.
• Ability to work independently while also contributing effectively as part of a team.
• Proficiency with Microsoft Office, Adobe PDF, and document management systems.
• Salesforce.com experience preferred.
• Ability to work effectively in a fast-paced office environment.
• Customer-focused approach with a professional, positive, and solutions-oriented attitude.

Education and Experience:

• Customer service experience preferred but not required.
• Experience in a fast-paced office or customer-facing environment is preferred.
• Experience working with CRM or project management systems is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to communicate effectively by phone, email, text messaging, and in person.
• Must be able to lift up to 15 pounds at times.

Why This Role?

This isn't just a customer service position. You'll play an important role in guiding customers through one of the most significant projects they undertake while helping keep their solar installation moving forward.

You'll work across Sales and other internal teams, build relationships with customers, and gain visibility into the full lifecycle of a residential solar project. Your ability to communicate clearly, stay organized, and follow through can directly impact the customer experience and the success of each project.

If you enjoy connecting with people, keeping things organized, and making sure customers feel informed and supported, this role gives you the opportunity to make a meaningful impact every day.

Build Relationships. Support the Customer. Keep Projects Moving.