Collections Specialist

Join Our Team! Are you a confident communicator who enjoys helping people find solutions while achieving results? We are seeking a Bilingual Collections Specialist (English/Spanish) to join our growing Finance team. In this role, you will work directly with clients to resolve outstanding balances, establish payment arrangements, and provide exceptional service throughout the collections process. This is an excellent opportunity for someone with collections, customer service, call center, or account management experience who enjoys working in a fast-paced environment and is motivated by performance-based incentives. What You'll Do ? Contact clients by phone, email, and text regarding past-due balances ? Negotiate payment plans and secure payment commitments ? Follow up on delinquent accounts and broken payment promises ? Document all collection activities and client interactions accurately ? Investigate account issues and billing concerns ? Maintain professional, empathetic, and solution-oriented client interactions ? Meet collection goals, productivity standards, and quality expectations ? Collaborate with internal teams to resolve client concerns What We're Looking For Required Qualifications Fluent in English and Spanish (written and verbal) High School Diploma or GED At least 2 years of experience in collections, customer service, call center, or a related role Strong communication and negotiation skills Ability to manage sensitive conversations professionally Basic computer and data entry skills Strong organizational and time management abilities Preferred Qualifications Previous collections experience Experience working with CRM, collections, or accounting systems Familiarity with accounts receivable processes Experience meeting production goals and performance metrics What Makes You Successful Excellent phone presence Strong negotiation skills Persistence and resilience Attention to detail Customer-focused mindset Ability to manage multiple priorities Goal-oriented approach to collections Why Join Us? We believe our people are our greatest asset. We offer: Medical, Dental, and Vision Insurance Paid Time Off Paid Holidays 401(k) with Company Match Monthly Performance Incentives Apply Today If you're bilingual, motivated by achieving goals, and passionate about helping clients while driving results, we'd love to hear from you. Elizabeth Rosario Law, PLC