Staff Software Engineer, Integrations Platform

Role Description

Fixify's Integrations Platform is both the framework and the ecosystem: the patterns, SDK, and abstractions our team builds, plus the integrations themselves that run on top of it across customer ticketing, identity, knowledge, and endpoint systems. We are heading toward hundreds of integrations authored by our team today, by FDEs and contractors against the SDK tomorrow, and by AI agents soon after. We have reached the point where the shape of the platform underneath all of that matters more than any single integration. Someone needs to own that shape across quarters, not weeks.

As a Staff Software Engineer on the Integrations Platform team, you would:

• Own the multi-quarter shape of the platform.
• Set the integration strategy as a continuous workstream (taxonomy, prioritisation, risk tiering, vendor partner relations).
• Drive the architectural direction for non-API integration patterns.
• Design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely.
• Design the integration testing infrastructure.
• Act as a multiplier for the team, not as a portfolio of solo wins.

This is a coaching role as much as a building role:

• Pair on hard design decisions before they ship.
• Run design reviews as a teaching forum.
• Share the strategic and surge escalation surface with the engineering manager.
• Take your regular turn in the maintenance rotation.

Qualifications

• A track record of leading multi-quarter platform or integrations work.
• Demonstrated experience designing SDKs, authoring frameworks, or systems for safe extension by others.
• At least 8 years of experience building scalable, observable SaaS systems.
• Deep fluency in TypeScript and Node.js, and with AWS primitives (Lambda, SQS, S3).
• Hands-on experience with non-API integration patterns.
• A documented architectural decision you are proud of, and another one you would do differently with a year of hindsight.
• A reviewer's instinct that is teaching-shaped rather than gatekeeping-shaped.
• Fluency with AI coding tools and a real point of view on platform design with AI agents.
• The confidence to say "I do not know yet, here is how I would find out".

Requirements

• Strong opinions are welcome after you have earned the context, not on day one.
• If you are looking for a role where you can ship big things solo and become the person every decision routes through, this is not it.

Benefits

• Architectural canvas for a platform that is mid-build.
• Pair with a Chief Architect who is engaged on the integrations problem.
• Direct connection to customers and analysts for grounded architecture decisions.
• Trust on multi-quarter calls with expectations to document and revisit them.
• Space to coach as part of the week.
• Shared strategic and surge escalation load.