Digital Workplace AV Support Engineer

Job TitleDigital Workplace AV Support EngineerLocationBethlehem, PA. This role requires travel to other Guardian locations including Hudson Yards (NYC), Holmdel, NJ, and additional sites as needed (up to 25%). Occasional off-hours and weekend support is required.Job SummaryGuardian is seeking a highly capable AV Support Engineer to join the Digital Workplace organization. This role is responsible for delivering reliable, high-touch audiovisual and collaboration support across conference rooms, executive meeting spaces, and enterprise event environments.This is a hands-on, customer-facing role supporting Microsoft Teams Rooms and modern hybrid collaboration technologies. The position requires strong technical depth, composure under pressure, and the ability to resolve issues in real time during business-critical meetings and events.The ideal candidate operates independently, partners effectively across IT, Facilities, and vendors, and takes ownership of delivering a consistent, high-quality meeting experience across all locations.Key ResponsibilitiesAV and Collaboration SupportProvide onsite and remote support for conference rooms, boardrooms, training rooms, and hybrid collaboration spacesSupport Microsoft Teams Rooms and related AV technologies including cameras, microphones, DSPs, displays, and control systemsPerform real-time troubleshooting during live meetings, minimizing disruption and ensuring a seamless experienceConduct pre-meeting room validation checks to ensure readiness and reliabilityEvent and Executive SupportDeliver white-glove support for executive meetings, town halls, and enterprise eventsManage end-to-end AV support including setup, testing, live operation, and teardownPartner with business stakeholders and event organizers to define requirements and ensure successful executionSupport live and hybrid events including streaming, recording, and broadcast workflowsEnd User Support and ExperienceSupport collaboration tools including Microsoft Teams and related conferencing platformsProvide direct assistance to end users, including executives, ensuring a high-quality and consistent meeting experienceDeliver basic user guidance and training on AV and meeting technologiesAV Operations and ReliabilityPerform routine health checks, preventative maintenance, and system validation across AV-enabled spacesMonitor and troubleshoot recurring issues; perform root cause analysis and recommend long-term fixesMaintain high availability and performance of AV systems aligned to business expectationsTrack incidents, resolutions, and trends to improve service quality and reduce repeat issuesEngineering Collaboration and StandardsPartner with engineering teams to standardize room designs, configurations, and support modelsAssist with AV deployments, upgrades, and lifecycle management across sitesReview vendor installations to ensure alignment with enterprise standards and quality expectationsCreate and maintain documentation including room standards, SOPs, and troubleshooting guidesVendor and Stakeholder ManagementAct as a key point of contact for AV vendors, integrators, and service providersCoordinate installations, repairs, and maintenance activitiesWork closely with Facilities and Real Estate teams to support workspace technology initiativesSecurity and ComplianceEnsure AV and collaboration technologies align with enterprise security and compliance requirementsPartner with Security and Infrastructure teams to maintain secure configurationsSupport audit and risk management activities as neededContinuous Improvement and InnovationIdentify opportunities to improve the user experience, system reliability, and operational efficiencyRecommend enhancements through automation, monitoring, and standardizationStay current on emerging AV, collaboration, and hybrid workplace technologiesQualificationsExperience8–10 years of IT experience, with at least 5 years focused on AV, video conferencingProven experience supporting enterprise conference rooms, collaboration environments, and live eventsExperience in multi-site or campus environments strongly preferredTechnical SkillsStrong hands-on experience with Microsoft Teams Rooms and enterprise collaboration platformsDeep knowledge of AV hardware including cameras, microphones, speakers, displays, and control systemsUnderstanding of AV signal flow, cabling, and AV-over-IP conceptsExperience troubleshooting integrated AV/IT environments and network-connected systemsFamiliarity with AV management, monitoring, and asset tracking toolsProfessional SkillsStrong troubleshooting and problem-solving skills, especially under time pressure during live eventsAbility to operate independently and manage multiple priorities in fast-paced environmentsExcellent communication skills with the ability to support both technical and non-technical stakeholdersCustomer-focused mindset with an emphasis on delivering a high-quality user experienceHigh attention to detail and accountability for outcomesAdditional Preferred SkillsExperience supporting large-scale AV environments across multiple locationsExposure to incident management, escalation handling, and IT service management frameworksExperience documenting standards, runbooks, and operational proceduresBackground in hybrid meeting support, live event production, or streaming technologiesRelevant certifications such as AVIXA CTS or vendor-specific AV certifications preferred but not requiredWhy This Role MattersThis role sits at the intersection of technology and user experience. You will directly impact how employees collaborate, communicate, and engage—particularly in high-visibility meetings where reliability and professionalism are critical. Modern AV environments are tightly integrated with enterprise IT systems, requiring a blend of AV expertise, networking knowledge, and customer-centric execution.Salary Range:$79,310.00 - $130,295.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.Visa SponsorshipGuardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.Notice Regarding Guardian’s Use of Artificial Intelligence in RecruitmentAs part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to View email address on click.appcast.io, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via View email address on click.appcast.io, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.SummaryLocation: BethlehemType: Full time