Korean Bilingual Product Specialist (Home Electronics) AO7177705

Korean Bilingual Product Specialist (Home Electronics)

Korean Bilingual preferred - not required. Skills required:

• Maintain a high level of technical knowledge within the Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

Position:

• Analyze current STG status to determine extent of missing contents for Dacor
• Determine models missing from STG
• Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• Collaborate with PI Team to add missing models to STG
• Prioritize models with high service demand/warranty portion
• Review Service & Training Manuals and create content for new models prior to launch

Requirements:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering preferred
• 2-3 years experiences in Engineering or Technical Field / Home Appliance field

Position Summary:

The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product.

Job Responsibilities:

• Demonstrates the value of a product technology to advance customers objectives
• Provides insight and thought leadership to customers concerning applicability of highly complex products
• Analyzes and applies industry, competition and market knowledge to present the positive value of our solutions.
• Recommends product and service configurations to assist with any system design and integration necessary
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute
• Ensure product quality expectations are defined and known across the team

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Ability to work independently and manage ones time.
• Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Education/Experience:

• Bachelor's degree in a related field required. MBA or other related advanced degree preferred.
• 2-4 years experience required.

Key Notes & Attributes:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering or equivalent
• Home Appliance experience
• Analyze current STG status to determine extent of missing contents for Dacor
• Determine models missing from STG
• Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• Collaborate with PI Team to add missing models to STG
• Prioritize models with high service demand/warranty portion
• Review Service & Training Manuals and create content for new models prior to launch
• 0-2 years experiences in Engineering or Technical Field / Home Appliance field

Pay Range: $40/hr ~$42/hr

Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.