Technical ServiceNow Business Analyst

Driving requirements definition and solution design, the full-time Senior Technical ServiceNow Business Analyst will facilitate client workshops, convert mission objectives into user stories, and ensure compliance with federal standards while working fully remotely. Key responsibilities Facilitate client-facing workshops to analyze and document business requirements aligned with agency objectives Convert mission-level needs into detailed user stories and functional specifications within an Agile/Scrum model Conduct gap assessments of legacy workflows against ServiceNow capabilities to inform build vs. configure decisions Required qualifications U.S. Citizenship and eligibility to obtain and maintain a Secret-level security clearance Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform Demonstrable background supporting federal contracting environments (DoD, DHS, or civilian agencies) ServiceNow Certified System Administrator (CSA) REQUIRED