Service Coordinator

Service Coordinator

We're seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we're committed to putting those qualities to work on solutions that matter. If you're ready to grow and make an impact, we'd love to be on your team.

The Valve Services Coordinator role plays a pivotal role in managing all aspects of valve and service orders, from coordination to execution. Your responsibilities will encompass various facets of our Valve Division, including parts, repair, automation, and field services.

Responsibilities include day-to-day execution of shop operations, daily prioritization, and scheduling of production activities. May also be responsible for continuous improvement of our operations while ensuring all products meet/exceed safety, quality, and service expectations as defined by our customers. This is an onsite position located in Deer Park, Tx.

How you'll make an impact:

• Assists Inside Sales and Shop with Order Coordination
  • Sending material and equipment rental order to vendors and updating material costs
  • Code Material orders as need for both in-progress orders and shop consumables
  • Send Packing Slips to Shipping and Receiving
  • Follow up on past due to vendor orders
  • Notify Inside Sales of potential production issues due to material delays
  • Change and Update Service Orders
  • Authorize Technicians for Expenses
  • Change Tag Data Statuses
  • Process BOM Changes for orders in production, and review labor allocation
  • Review, QC, update order notes, and send to Shipping for closeout and invoicing
• Review, edit, and send valve quality documentation including Repair Reports to customers
• Keep management informed of all activity, including timely preparation of reports/quality documentation
• Schedule Field Service Project Pre-Job meetings to document work scope, schedule, equipment needed, safety concerns, etc.
• Prepare all Field service Paperwork and Job Binders for project orders as required
• Update Service Orders and Service Calendar of Technician Assignments
• Close Out Jobs on Field Service Calendar
• Attend Warehouse production meetings and send meeting recaps with production and service priorities to all attendees and absent invitees
• Examine ways to offer practical, creative alternatives that increase AWC's chances of successfully closing orders quickly
• Review work processes to ensure that internal and external quality standards are followed and suggest improvements
• Communicate with customers, as required, to develop and maintain good working relationships
• Assist in the implementation of QC procedures and continuous improvement

Skills you'll need:

• High School Diploma required; Bachelor's degree or equivalent preferred
• Collaborative team player with strong verbal and written communication skills
• Demonstrated leadership abilities with a proactive approach to problem-solving
• Proficiency in Microsoft Office applications
• Exceptional organizational skills with keen attention to detail
• Effective time-management skills to handle multiple tasks simultaneously
• Knowledge of material flow within shop operations preferred
• Ability to work independently and collaboratively, taking direction when needed

Here's what will set you apart:

• Previous experience as a Service Coordinator or Valve Technician

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee co-owners, we're driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world's most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners' technologies, we're equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.