Project Coordinator

Agency Customer Support Representative

Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1+ years' experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers.

Responsibilities

What You'll Achieve

• Attention to detail, time management, and prioritizing daily work are critical to success in the role.
• Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs
• Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment
• Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info
• Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution
• Ensures that all client requests are handled in a timely manner
• Work with various internal and external data partners to ensure accuracy
• Works with creative team on campaign development
• Maintains high quality control procedures and make recommendations as necessary for improvements
• Ensures all processes are documented
• The ideal candidate would be a self-starter and would require minimal direct supervision

Qualifications

Who You Are

• What You'll Bring With You:
  • Strong communication and administration skills are essential
  • The ideal candidate would be a self-starter and would require minimal direct supervision
  • Basic Microsoft Office applications (MS Word, Excel)
• Why You Might Stand Out From Other Talent:
  • 1-5 yrs. customer service experience preferred
  • Strong interpersonal, written, and verbal communication skills
  • Ability to work effectively in a cross functional dynamic team environment
  • Ability to maintain positive, professional demeanor at all times
  • Attention to detail
  • Salesforce experience is a plus