Client Services Representative

Client Service Representative

Animal Oasis Veterinary Hospital is a small animal general practice in Naples, Florida, committed to providing progressive, gold-standard veterinary care in a welcoming, team-focused environment. Our hospital culture is built on respect, collaboration, and genuine care for both our clients and our team members.

We are currently seeking a friendly, organized, and motivated Client Service Representative (CSR) to join our front-of-house team. Veterinary experience is not required; we are happy to train the right candidate who brings a positive attitude, strong communication skills, and a desire to learn.

Position Overview: Client Service Representative

As a CSR, you will be the first point of contact for our clients and play a vital role in creating a positive, compassionate experience for both people and pets. This is an excellent opportunity for someone interested in growing a career in veterinary medicine or client-focused healthcare.

Key Responsibilities

• Greet clients and patients warmly and professionally
• Schedule appointments and manage incoming phone calls
• Process payments and maintain accurate client records
• Communicate effectively with veterinarians and clinical staff
• Support client education and follow-up communication
• Maintain a clean, organized, and welcoming front desk area

Qualifications

• Previous customer service or reception experience preferred, but not required
• Willingness to learn veterinary terminology, workflows, and hospital systems
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional, compassionate, and team-oriented mindset

Schedule, Compensation & Benefits

• Compensation: competitive hourly rate, based on experience
• Flexible Scheduling Options:
• Four 10-hour shifts or five 8-hour shifts
• Rotating Saturdays with scheduling flexibility
• Benefits Include:
• Full benefits package
• Paid time off (PTO)
• Uniform allowance
• Continuing education and training opportunities
• Employee pet care benefits

Why Join Animal Oasis Veterinary Hospital?

• Training & Support: We provide thorough onboarding and ongoing support to help you succeed
• Positive Work Culture: A close-knit, respectful team that values communication and collaboration
• Work-Life Balance: Flexible scheduling designed to support your lifestyle
• Career Growth: Opportunities to grow within the hospital and explore other roles in veterinary medicine

If you enjoy working with people, love animals, and are looking for a supportive workplace that is willing to invest in your growth, we would love to hear from you. Please submit your resume and a brief introduction.