Document Specialist I

What will you be doing? The Document Specialist I – Processing plays a crucial role in ensuring the efficient processing, organization, and management of cases within Holman’s Licensing and Compliance systems. This position involves scanning, uploading, and managing cases, as well as performing outreach to clients. The individual will also be responsible for tracking responses, updating case statuses, and handling registration and plate distribution. Intakes, catalogues, and scans Licensing documents, and upload the scans to client Licensing cases Maps inbound Licensing documents to corresponding client cases Engages with clients regarding Licensing documents Outbounds physical Licensing documents to clients Assists and supports team members (e.g., Document Specialist I – Storage) depending on capacity and development goals Monitor and Update Case Progress Create and Manage Ghost Cases Client Outreach and Communication Outbound Registration and Plate Management Administrative Support Perform all other duties and special projects as assigned What are we looking for? High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus. Strong problem‑solving skills and the ability to handle multiple tasks simultaneously Previous experience in case management, administrative support, or customer service is a plus. Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Ability to work independently and as part of a team Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. 2–4 years’ experience in case management, administrative support, or customer service related fields Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department Understanding of accounting principles and bookkeeping software may be required Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security Benefits: Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Regular Full‑Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part‑Time In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Pay: We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65–$35.13USD per hour. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr