CSX - Senior Associate, Contact Center Transformation
$77k - $202kPricewaterhouseCoopers
Specialty/Competency: Customer
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 60%
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Customer Experience team you will lead impactful projects that enhance customer service quality and effectiveness. As an Sr Associateyou will play a pivotal role in guiding teams, managing client relationships, and driving innovative solutions that transform customer operations. This is an exciting opportunity to leverage your knowledge in contact center transformation while mentoring junior staff and contributing to meaningful business outcomes.
Responsibilities
Foster stronger client relationships to drive successful outcomes
Mentor junior staff to develop their skills and capabilities
Analyze and implement process improvements for better effectiveness
Collaborate with stakeholders to design impactful omnichannel strategies
Maintain elevated standards of project delivery and client satisfaction
Utilize diagnostic insights to inform strategic decision-making
What You Must Have
Bachelor's Degree
3 years of consulting and/or industry roles within customer service/contact center operations
What Sets You Apart
Master's Degree in Business Administration preferred
Experience with omnichannel customer service strategies
Knowledge of CCaaS, AI/automation, and contact center technologies
Building client relationships and delivering innovative solutions
Proficiency in data analysis and customer service performance measurement
Demonstrating ability to mentor junior team members
Enhancing team capability through coaching and development
Leading digital transformation initiatives
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
Learn more about how we work:
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines:
$88.9k - $168.3k
...materials and supports synthesis of engagement findings. Coaches associates and supports review of junior team members' work. Minimum... ...Experience supporting M&A integration, separation, or transformation initiatives. Additional Role Expectations Travel: As required...SeniorTransformationWork experience placementInternshipLocal area- ...an opportunity to make a significant impact? We're seeking a Senior Accounting Manager to join our team in Baltimore, MD, with a flexible... ...who enjoy both accounting operations and process improvement initiatives, including ERP transformation projects. #J-18808-Ljbffr...SeniorTransformationFlexible hours
- ...Consultancy, Resource Augmentation, Strategy, and Transformation Our Client exists to support their... ...recruiting Interim Consultants and Senior Consultants to support and deliver on... ...further or require more information, please contact Ben Glitherow at Tarka Talent on (+44) 7...SeniorTransformationPermanent employmentInterim roleRemote work
- ...closely with the City of Baltimore stakeholders to capture and document business and technical requirements, including data mapping, transformation rules, workflows, and reporting needs. Collaboration with Technical and Business Teams: Collaborate with cross-functional...SeniorTransformation
$120k - $150k
...from MDP Global Co-Founder | Network Engineering & Digital Transformation Expert They are a US based managed IT services provider that... ...the Baltimore area. Salary: $120,000 - $150,000 per year Seniority level Mid‑Senior level Employment type Full‑time Job...SeniorTransformationFull time$80k - $105k
...thorough knowledge of GAAP, GAAS, and other financial reporting frameworks to audit procedures. Train, supervise, and delegate work to associates and interns to foster efficiency and team growth. Review workpapers prepared by associates/interns, provide constructive feedback...SeniorFull timeLocal area$88.13k - $119.24k
## Senior AccountantApplylocations: Baltimore, MDtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100081### **... ...heritage, Medifast continues to advance its mission of Lifelong Transformation, Making Healthy Lifestyle Second Nature. For more information,...SeniorTransformationWork at office3 days per week$77.7k - $146.9k
...one like you and that's why there's nowhere like RSM. As a senior associate in RSM's growing Healthcare Risk and Controls Practice, you... ...learning/development events to build industry perspective and contacts Gain knowledge of key fundamentals, regulatory environment...SeniorWork experience placementInternshipLocal areaRemote work- ...client is a global AI and data technology business focused on transforming critical industries through advanced data platforms, AI, and intelligent... ...modern data platforms. The Opportunity We’re looking for a Senior Data Engineer to design, build, and optimise scalable data...SeniorTransformationPermanent employment
$120.4k - $198.7k
...arising from claims asserted against policyholders or the company and take cases from inception through trial and appeal. As an Associate Senior Counsel with Travelers you will be responsible for high‑quality, proactive case handling and will have the opportunity to use...SeniorWork at officeLocal areaFlexible hours$40 - $45 per hour
...and Documentation: Work with stakeholders to capture and document business and technical requirements, including data mapping, transformation rules, workflows, and reporting needs. Collaboration with Technical Teams: Partner with developers, database administrators,...SeniorTransformationLocal area$55k - $60k
Senior Associate for Volunteer Experiences Job Summary The Jewish Connection Network, an agency of The Associated, seeks a Senior Associate... ...programming and a complimentary membership to the Jewish Community Center. We also make work/life balance a priority by offering...SeniorFull timeWork experience placementWork at officeFlexible hoursNight shiftAfternoon shift2 days per week$171.6k - $392.1k
Location: Anywhere in Country Senior Manager - Oracle Services Senior Manager role in... ...willingness to learn and grow. Ability to drive transformation throughout project lifecycle and... ...assistance applying online or an accommodation, contact 1-800-EY-HELP3. #J-18808-Ljbffr EYSeniorTransformationFlexible hoursShift work$139.4k - $230k
...1 What Is the Opportunity? Collaborative Environment, Transformational Projects, and a Growing Team! As a member of AI and Emerging... ...capabilities and paving the way for best-in-class solutions. As a Senior Architect, you will partner with Technology and Business...SeniorTransformationWork experience placementLocal area$85k - $105k
...Power your future with Qualus as a Senior Estimator in our Sales Support Group. The... ...at the forefront of power infrastructure transformation, with differentiated capabilities across... ...utilities, commercial, industrial, data center, and government clients, and renewable and...SeniorTransformationFull timeTemporary workRemote workFlexible hours$81.7k - $135k
...Tax - Sales and Use Lookback Review COE - Senior Location: Anywhere in Country At... ...Supporting tax process reviews and technology transformation to enhance service offerings.... ...EY’s Sales and Use Tax Lookback Review Center of Excellence (COE), we’ll look to you to...SeniorTransformationSummer holidayImmediate startFlexible hours$81.7k - $135k
...a better working world. Tax – Indirect Tax – Sales and Use – Senior Will you shape the future or will the future shape you? The opportunity... ...filings. Supporting tax process reviews and technology transformation to enhance service offerings. Your key responsibilities As a...SeniorTransformationSummer holidayImmediate startFlexible hours$77k - $202k
...Supply Chain Execution Senior Associate The Opportunity: As a Supply Chain Execution Senior Associate, you will play a pivotal role in transforming our clients' supply chains into strategic assets. Within our Operations Consulting practice, you will focus on optimizing...SeniorTransformation- Senior Product Manager Tria is seeking a Senior Product Manager/Health Policy SME with... ...based care (VBC) models, healthcare payment transformation, and care delivery innovation, and in... ...the job application or interview process, contact the Talent Acquisition Team at...SeniorTransformationContract workWork at officeRemote work
$117.8k - $176.8k
...and goods from Point A to Point B, we create connections that transform our communities. Every airport, road, bridge, port, or transit... ...Opportunity Stantec has an immediate need for talented, team focused Senior Structural Engineers with 10 or more years of design experience...SeniorTransformationFull timeTemporary workPart timeFor contractorsCasual workWork at officeLocal areaImmediate startFlexible hours$99k - $196.63k
Purpose The Senior Data Engineer is responsible for orchestrating, deploying, maintaining... ...on developing solutions and helping transform the company’s platforms to deliver data‑... ...the applicable geographic differential associated with the location at which the work is being...SeniorTransformationRemote jobWork experience placementImmediate start$95k - $106k
...developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use... ...team needs and enhance their business operations. As a Senior Associate, you will leverage your problem-solving skills and critical...SeniorTransformationFull timeWork experience placementH1b$117.8k - $176.8k
...Stantec has an immediate need for a Senior Water Resources Engineer to provide technical... ...with Stantec leadership and client contacts routinely to explore future opportunities... ...issues like climate change, digital transformation, and future-proofing our cities and infrastructure...SeniorTransformationFull timeTemporary workPart timeFor contractorsFor subcontractorCasual workWork at officeLocal areaImmediate startWorldwideFlexible hours$77k - $202k
...robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed... ...data architecture strategies that meet business needs. As a Senior Associate, you analyze complex problems, mentor others, and maintain elevated...SeniorFull timeH1b$85.5k - $149.8k
...innovation and be part of transformative projects that improve... ...: The Bloomberg Center for Government... ...to hire a Sr. Program Associate, GovEx for the City Data... ...practice experts to support senior government leaders... ...programmatic point of contact for clients on behalf...SeniorFull timeFor contractorsWork at officeLocal areaMonday to Friday$150.67k - $195.95k
...recommendations with business objectives, transformation initiatives, regulatory expectations,... ...non‑technical audiences, including senior leadership, business partners, vendors... ...CCaaS platforms. Experience modernizing contact center platforms (e.g., Genesys, NICE, Amazon...TransformationFull timeFlexible hours- ...Job Description Job Description Hybrid Law Firm Senior Associate Privacy Salary Range of 150K-210K Plus Yearly Bonus Offered Excellent compensation package plus benefits Baltimore, MD A nationally recognized law firm is seeking a seasoned Privacy and...SeniorFlexible hours
$125k - $165k
...enabling decision intelligence by building scalable data transformation frameworks and data products. As a Senior Data Engineer, you will design and implement data... ...the job application or interview process, please contact our Human Resources team via...SeniorTransformationWork experience placementWork at officeLocal areaRelocation- Job Description Job Description AV-Rated Timonium Law Firm with state-wide presence is in need of a seasoned trial lawyer to join its Civil Defense Litigation department. Successful applicant will work with an established practice group representing litigants in the...SeniorRemote work
$81.13k - $164.57k
...extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge... ...what we stand for as a firm. KPMG is currently seeking a Tax Senior Associate to join our Business Tax Services practice. Responsibilities...SeniorFull timeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CSX - Senior Associate, Contact Center Transformation. Be the first to apply!
- nephrology associates Baltimore, MD
- task associate Baltimore, MD
- call center associate Baltimore, MD
- law associate Baltimore, MD
- drug safety associate Baltimore, MD
- associate degree computer science Baltimore, MD
- social work associate Baltimore, MD
- overnight front desk associate Baltimore, MD
- weekend associate Baltimore, MD
- entry level associate attorney Baltimore, MD


