Service Coordinator (SC)

Job Description and Duties

This position is located in the city of Fair Oaks .

Under the supervision of the Supervisor I, Team Manager, in the Vocational Rehabilitation Employment Division/Specialized Services Division, the Analyst I, Service Coordinator (SC) provides a range of analytical support in planning, arranging, coordinating, and monitoring vocational rehabilitation services. This may include services for DOR Student Services (DOR SS) for Potentially Eligible (PE) students and eligible students with disabilities, ages 16 through 21, to help them achieve employment, live independently, and integrate fully into their communities. The SC works collaboratively with program units and supervisors across the district to support these goals.

The Department of Rehabilitation is responsible for the service delivery of the Federal Title I Vocational Rehabilitation Services Program, which assists eligible individuals, including PE and eligible students with disabilities, in achieving their employment goals. This is accomplished by providing DOR SS, as well as training, assistive technology, supported employment, customized employment, and job placement support. District staff also conduct eligibility determinations, prioritize services for applicants, and offer direct post-employment services to individuals who secure employment through DOR services.

Note: Due to the nature of work and work location (work is often performed in a secondary-school setting), background checks may be required. These may be performed either by the assigned school/school district or by DOR.

The incumbent must complete the following with or without reasonable accommodation: communicate effectively in a professional, tactful, respectful manner with individuals from varied experiences, perspectives and backgrounds, by telephone, email and other technologies as well as in-person; provide excellent customer service to both internal and external customers; ensure the timely completion of assignments; attempt to resolve individual concern at the lowest possible level; offer other dispute resolution options, and elevate to next level if needed; use initiative, problem solving skills, organizational skills, good judgment, and resourcefulness.

Telework:
Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbents must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.

You will find additional information about the job in the .

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Special Requirements

If mailing in an application, include JC#532797 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations;
• High level of organizational skills and office equipment and processes proficiency;
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
• Knowledge of department's mission and goals;
• Experience communicating with and providing information regarding DOR services to applicants and consumers

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Information

• To obtain list eligibility for the (classification) position(s), you must first take the online [(classification) link the exam]

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please give an example where you multitasked and prioritized completion of several tasks requiring immediate attention. Write a maximum of one page in Arial 12-point font with one-inch margins.